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Customer Support Specialist

Company: Beacon Hill Staffing Group, LLC
Location: Danvers
Posted on: November 18, 2023

Job Description:

Our client, a MedTech company located in Danvers, MA is seeking a Customer Support Specialist to join their team on a temporary basis for the next 6 months (+). This role will consist of a Monday-Friday, 8am-5pm schedule and is paying up to $30/hour depending on experience. Qualified candidates should apply today for immediate consideration!Job Description:

  • Process replacement and warranty replacement sales orders. Verify pricing and eligibility when needed.
  • Process return orders and provide shipping labels and instructions to customers.
  • Communicate on order and return status via email and phone calls.
  • Sensitive and responsible with confidential information. Able to communicate specific messages based on business needs in reference to backorders, low inventory & recalls.
  • Work directly with senior CS team members, finance, field team members, product management, manufacturing, quality and logistics/receiving to resolve order and return issues.
  • Open to opportunities to cross-train on different customer service tasks and projects.Requirements:
    • AA required, BS/BA preferred.
    • Strong communication skills - verbal & written.
    • 2 years of related work experience.
    • Work independently and part of a team
    • Attention to detail, ability to multi-task and solve complex problems.
    • Organized & able to review & manage data from multiple spreadsheets and systems.
    • Proficient in ERP systems, SAP preferred.
    • Proficient in MS Office Suite - specifically Outlook & Excel.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Boston , Customer Support Specialist, Other , Danvers, Massachusetts

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