Customer Support Specialist
Company: Beacon Hill Staffing Group, LLC
Posted on: November 18, 2023
Our client, a MedTech company located in Danvers, MA is seeking
a Customer Support Specialist to join their team on a temporary
basis for the next 6 months (+). This role will consist of a
Monday-Friday, 8am-5pm schedule and is paying up to $30/hour
depending on experience. Qualified candidates should apply today
for immediate consideration!Job Description:
- Process replacement and warranty replacement sales orders.
Verify pricing and eligibility when needed.
- Process return orders and provide shipping labels and
instructions to customers.
- Communicate on order and return status via email and phone
- Sensitive and responsible with confidential information. Able
to communicate specific messages based on business needs in
reference to backorders, low inventory & recalls.
- Work directly with senior CS team members, finance, field team
members, product management, manufacturing, quality and
logistics/receiving to resolve order and return issues.
- Open to opportunities to cross-train on different customer
service tasks and projects.Requirements:
- AA required, BS/BA preferred.
- Strong communication skills - verbal & written.
- 2 years of related work experience.
- Work independently and part of a team
- Attention to detail, ability to multi-task and solve complex
- Organized & able to review & manage data from multiple
spreadsheets and systems.
- Proficient in ERP systems, SAP preferred.
- Proficient in MS Office Suite - specifically Outlook &
Excel.Beacon Hill is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. Individuals with
Disabilities and Protected Veterans are encouraged to apply.If you
would like to complete our voluntary self-identification form,
please click here or copy and paste the following link into an open
window in your browser: Completion of this form is voluntary and
will not affect your opportunity for employment, or the terms or
conditions of your employment. This form will be used for reporting
purposes only and will be kept separate from all other records.
Company Profile:Founded by industry leaders to set a new standard
in search, career placement and flexible staffing, we deliver
coordinated staffing solutions with unparalleled service, a
commitment to project completion and success and a passion for
innovation, creativity and continuous improvement.Our niche brands
offer a complete suite of staffing services to emerging growth
companies and the Fortune 500 across market sectors, career
specialties/disciplines and industries. Over time, office
locations, specialty practice areas and service offerings will be
added to address ever changing constituent needs.Learn more about
Beacon Hill Staffing Group and our specialty divisions, Beacon Hill
Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill
Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting . We look forward to working with you.Beacon Hill.
Employing the Future (TM)
Keywords: Beacon Hill Staffing Group, LLC, Boston , Customer Support Specialist, Other , Danvers, Massachusetts
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