Call Center Representative
Company: Fidelity Investments
Location: Wayland
Posted on: November 18, 2023
Job Description:
Job Description:FIDELITY INVESTMENTSCustomer Relationship
AdvocateAre you eager to be part of something positive and work
within a dynamic and collaborative team environment? At Fidelity,
collaboration isn't just about working together in our teams; it's
about improving lives together. Our success as a firm is due to the
personal responsibility and pride our associates take in getting
things right, and the compassion that drives us to go above and
beyond to exceed expectations for our customers and each other. We
have a phenomenal career opportunity for recent and upcoming
college graduates, regardless of your major in school, because you
do not need to have finance degree to advance in this role.We offer
a paid, industry-leading training and development program to fully
prepare you to acquire FINRA Series 7 and 63 licenses. You will
receive support, mentoring, dedicated study time and training
materials to help you be successful in acquiring your FINRA
licenses.Would you like to learn more about the Customer
Relationship Advocate position? - - Take our virtual experience and
learn what it is like to work in this role. - This is free for
everyone with the intent to help you gain a better understanding of
the role. - - - The skills you bring
- Ability to establish rapport and relationships through
effective communication
- Unwavering dedication towards helping others while being
pro-activeResponsibilitiesOur successful Customer Relationship
Advocates (CRA) are essential in interacting with our clients via
incoming calls and assist them with a broad range of needs
including:
- answering questions about their account balances
- guiding them to the appropriate online financial resources
- helping them feel more confident and make clearer financial
decisions
- educating on options to improve their financial security and
achieve their financial dreams.Our commitment to you
- Student loan assistance and tuition reimbursement for eligible
employees
- 18+ days of paid time off (based on years of service) plus 8
paid Federal holidays
- Opportunities to volunteer and give to your local community
during work hours
- Workplace wellness initiatives, weekly meditation calls, and
company subsidized balanced meal options at onsite cafeterias
- To learn about additional benefits, click
- relocation benefits may be availableWe believe in being
#DifferentTogether. Fidelity's nine affinity groups are
self-organized groups of employees with common interests in areas
such as race, ethnicity, gender or sexual orientation, or who share
similar interests based on similar sets of experiences who come
together to create a positive, inclusive workplace for all
employees.We continuously strive for a diverse and inclusive
workplace where we respect and value our associates for their
unrivaled perspectives and experiences.Fidelity Investments is an
equal opportunity employer.This opportunity is brought to you by
Fidelity University Talent.Certifications:Series 07 - FINRACompany
OverviewFidelity Investments is a privately held company with a
mission -to strengthen the financial well-being of our clients. -We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a -, we
have been recognized by our employees as a Best Place to Work in
2023. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.At Fidelity, our goal is
for most people to work flexibly in a way that balances both
personal and business needs with time onsite and offsite through
what we're calling "". Most associates will have a hybrid schedule
with a requirement to work onsite at a Fidelity work location for
at least one week, 5 consecutive days, every four weeks. These
requirements are subject to change.We invite you to -Find Your
Fidelity -at -.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to -, or by calling 800-835-5099, prompt 2, option
3.At Fidelity, we value honesty, integrity, and the safety of our
associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary
credit check during the screening process. Candidates who are
presented with a Fidelity offer will need to go through a
background investigation and may be asked to provide additional
documentation as requested. This investigation includes but is not
limited to a criminal, civil litigations and regulatory review,
employment, education, and credit review (role dependent). These
investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine.
We welcome those with experience in jobs such as Finance Manager,
Franchise Executive, and Shift Leader and others in the Sales to
apply.
Keywords: Fidelity Investments, Boston , Call Center Representative, Other , Wayland, Massachusetts
Didn't find what you're looking for? Search again!
Loading more jobs...