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Customer Service/Inside Sales Representative II

Company: SENKO Advanced Components
Location: Hudson
Posted on: April 3, 2024

Job Description:

Description:$2,500 sign-on bonus after the successful completion of 90 days. Hybrid work schedule offered with a minimum of Tuesday, Wednesday and Thursday in office. Responsible for supporting the company's sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties:Duties and Responsibilities include the following. Other duties may be assigned by Inside Sales Manager or VP of Sales.

  • Monitor sales activities
  • Understanding of where and how products are used
  • Ability to proactively recommend products or alternatives
  • Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory
  • Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales Manager
  • Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested
  • Understand and respond to customer delivery needs by interfacing with internal personnel
  • Check and follow up on schedules and lead time for orders and shipments
  • Verify inventory quantities for customer orders
  • Entering Sales Orders and Purchase Order request forms
  • Process all paperwork for orders to include sales contracts, prints and related documentation
  • Filing, organizing and maintaining sales tools, customer information, and product information
  • Understand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customers
  • Resolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISO
  • Generate Sales Reports as requested
  • Understand and maintain company quality objectives per ISO standards
  • Train new sales personnel as requested by Inside Sales Manager PM19Requirements:Skills:
    • Organization
    • Multi-tasking
    • Microsoft Office skills
    • Strong Phone presence
    • Detail oriented
    • Knowledge of ERP/CRM systems
    • Accurate Data Entry Qualifications:
      • High School Diploma or equivalent work experience
      • 3-5 years of customer service in a professional office environment and/or inside sales experience
      • Data entry and computer software capabilities required
      • Technical products background helpful
      • Travel to customers and attend tradeshows as needed Compensation details: 25-27 Hourly WagePI0e8fb23618ff-31181-33310075

Keywords: SENKO Advanced Components, Boston , Customer Service/Inside Sales Representative II, Other , Hudson, Massachusetts

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