UNIT COORDINATOR / PER DIEM / ROTATING - VASCULAR UNIT SH3

Company: Brigham and Women's Hospital
Location: Boston
Posted on: September 3, 2024

Job Description:

Job Description - UNIT COORDINATOR / PER DIEM / ROTATING - VASCULAR UNIT SH3 (3302879)At Brigham and Women's Hospital, we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity.Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake.The Unit Coordinator will be responsible for:Principles Duties and Responsibilities:

• Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.
• Respond to the needs of the patient/family members in a timely manner and always maintain a professional and friendly demeanor.
• Work cohesively as a member of the Patient Care Team and take a proactive role in ensuring the smooth and efficient operation of the unit.
• Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family members and patients.
• Respond to the individual needs of patients/families.
• Maintain hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
• Responsible for answering, coordinating, and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.
• Coordinate all paperwork coming onto the unit, including all fax referrals.
• Prepare and maintain all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual records.
• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arrange patient escort and transport services.
• Coordinate all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.
• Perform clerical duties to admit, transfer, and discharge patients. Ensure that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.
• Prepare all diet order sheets and submit for approval from physician or RN.
• Act as a liaison and assist in problem-solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provide backup coverage for patient transport, including escorting discharge patients/family.
• Daily, monitor and ensure that Advance Care Directives are up to date and in the patient chart.
• Perform all other duties as assigned.Skills and Abilities:
  • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
  • The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
  • The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critically ill patients.
  • Ability to work independently, with well-developed organizational skills in order to prioritize tasks.
  • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
  • Demonstration of flexibility and willingness to adapt to diverse roles as a member of the pod-based patient care team.
  • Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on the assigned unit. The age of patients on this unit ranges from Adolescent to Geriatric.
  • Ability to sit and/or stand for an extended period.
  • Ability to assist lifting and carrying linens up to 20 lbs.
  • Ability to assist with the transportation of patients on and off the pod.Minimum Requirements:
    • Associate's Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgment and other qualifications (ability to complete job functions, etc.) can be considered for this position with appropriate review and approval.
    • 1-2 years of experience in a medical, customer service setting preferred, but not required.
    • Knowledge of Medical Terminology.
    • Computer knowledge in a windows-based environment strongly preferred.
    • Demonstrated customer service skills.
    • Must be available to work on weekends and Holidays.The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high-quality patient and family-centered care.Primary Location75 Francis StJob OrganizationBrigham & Women's Hospital (BWH)SchedulePart-timeStandard Hours: 1ShiftDay JobEmployee StatusRegular
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Keywords: Brigham and Women's Hospital, Boston , UNIT COORDINATOR / PER DIEM / ROTATING - VASCULAR UNIT SH3, Other , Boston, Massachusetts