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Senior Technical Support Engineer

Company: NetScout Systems, Inc.
Location: Westford, MA
Posted on: April 26, 2018

Job Description:

**Position requires ability to relocate to unanticipated locations
throughout the U.S.

Duties: Configure, monitor, and support network service assurance products
and solutions for the client’s Enterprise and 4G/LTE wireless networks.
Implement strategic LTE, IMS and next generation projects for clients in
accordance with network management best practices. Leverage knowledge of
LTE/ IMS, wireless data networks and Linux operating system to maintain
high availability of the product suite on-site, as well as ensure
continuous and ongoing access to the critical data provided by network
monitoring products. Coordinate product configuration changes and upgrades,
as well as perform ongoing maintenance of complex product deployment.
Apply knowledge of 3GPP/3GPP2/IETF standards and IP technologies to provide
documented in-depth technical solutions and training for engineers, as well
as contribute to the ongoing development and optimization of customer
network performance, procedures, and infrastructure. Provide technical
guidance in troubleshooting and root causing 3G/4G, IMS and VoLTE issues
and outages. Interface with Support, Sales, Development, and SQA teams in
order to identify and resolve client issues as per the defined SLAs.

Requirements: Master's degree in Computer Science, Electrical Engineering,
Telecommunications, Information Systems or related field (willing to accept
foreign education equivalent) plus 3 years of experience supporting and
delivering Telecom infrastructure for 3G and 4G networks or, alternatively,
a Bachelor's degree and 5 years of experience as noted above. Also
requires: 1) Demonstrated expertise performing packet network engineering
of voice and data nodes on 3G and 4G networks and Cisco routers and
switches; 2) Demonstrated expertise in end-to-end architecture, call flows,
and troubleshooting of 3GPP/3GPP2 wireless networks, including CDMA
1X/EVDO, UMTS, and LTE; 3) Demonstrated expertise working at client sites
to monitor and ensure network stability of enterprise and wireless network
applications and protocols, including IP Multicast (PIM), DNS, SIP, RTP,
GTP, and GRE; and, 4) Demonstrated expertise working with IP routing &
switching, IP/MPLS, VoIP, Ethernet technologies, and troubleshooting
carrier-grade backhaul and core networks, and automating system
administrative tasks using PERL and shell scripting.

Send resume to careers@netscout.com and include job title and “Job Code TC-
STSE” in the subject line.

Keywords: NetScout Systems, Inc., Boston, Senior Technical Support Engineer , Other, Westford, MA, Massachusetts


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