BostonRecruiter
the smart solution for Boston jobs

CALL CENTER REPRESENTATIVE - Flexible Scheduling

Company: OnBrand24
Location: Lynn
Posted on: February 15, 2019

Job Description:

Lynn, MAID: 2019-2628Updated Date: Department: Blended Call Center Representative (CCR)Type: Part-Time and Full-TimeSchedule: Multiple Schedules AvailableWage Description: $11.00/hr - $12.00/hr.* - Wage + Bonus - BenefitsBonus: Education: High School Diploma/GEDMin. Years Experience: 0POSITION OVERVIEW

CALL CENTER REPRESENTATIVE

Join our team and grow with us! We are now hiring Call Center Representative to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

Portsmouth, NH 03801. Call Center Agent, Customer Service, Full-Time or Part-Time.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A CALL CENTER REPRESENTATIVE DO?

Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls.

Our entry-level Call Center Representatives are repsonsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling
    In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT?

    OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

    Other Call Center Representative Qualifications Include:
    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Minimum 18 years of age
      Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

      COMPENSATION DETAILS

      LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

      At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

      Wage

      Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

      Benefits/Office Perks

      PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

      ABOUT US

      ONBRAND24

      OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

      Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

      Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

      Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

      To learn more, visit us our careers page.

      ABOUT MCI

      MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI107708147

      Keywords: OnBrand24, Boston , CALL CENTER REPRESENTATIVE - Flexible Scheduling, Other , Lynn, Massachusetts

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Other Jobs


Be Your Own Boss - Earn $1,500 your first month, guaranteed!
Description: Apply now if you have experience as Branch Manager, Head Teller, and Bank Teller, which would make you a great candidate for the advertised independent contractor opportunity. We encourage applicants (more...)
Company: Lyft
Location: Peabody
Posted on: 02/20/2019

Virtual Recruiter - (Full-time
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: mommy job online
Location: Haverhill
Posted on: 02/20/2019

Legitimate Work at Home Job
Description: Legitimate chance for you to work from home and make HUGE weekly paychecks. Make money easy by simply Copy,
Company: Mommy Jobs Online
Location: Pawtucket
Posted on: 02/20/2019


Licensed Relationship Banker Development Program (RI & CT)
Description: Description br As an early career professional, you have the chance to jumpstart your career growth by applying to our unique, multi-tie red development program. Through comprehensive training and exposure (more...)
Company: Citizens Bank
Location: Cranston
Posted on: 02/20/2019

Email Marketing Processor - (Flexible Schedule) - Work From Home
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Pawtucket
Posted on: 02/20/2019

Electronics Retail Merchandiser
Description: Capitalize on your retail, wireless, computer or installation experience by transitioning these skills into a new career where you would be working with the top tier consumer technology brands and every (more...)
Company: BDSmktg
Location: Haverhill
Posted on: 02/20/2019

Benefits Specialist
Description: Our nationwide company is expanding rapidly and we are currently interviewing people to fill PT and FT healthcare benefit enrollment positions. As a Benefit Consultant, you can help people save money (more...)
Company: TQS
Location: Chicopee
Posted on: 02/20/2019

HR Personnel Assistant - Work From Home
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Haverhill
Posted on: 02/20/2019

Current College Students - Stores Executive Intern: Northeastern , Pennsylvania
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Cranston
Posted on: 02/20/2019

Now Interviewing- PT/FT From Home
Description: Are you looking to embark on a new career We have two open positions available. We are seeking multi talented, driven individuals
Company: Professional Career Advantage
Location: Peabody
Posted on: 02/20/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds