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System Engineer for Manage Services Provider (MSP)

Company: BNMC - Bredy Network Management Corporation
Location: Woburn
Posted on: July 15, 2019

Job Description:

The Systems Engineer will be responsible for technical support and IT services at existing and new customers. The Systems Engineer will be the primary engineer for our managed services customers, both NetPartner Support solutions as well as dedicated on site engineering for our Enterprise IT Support customers. Day to day responsibilities include responding to reactive Help Desk support tickets for desktop, server and networking issues, performing Networking Administration tasks both remote and on site at the customer and serving as the primary technical point of contract for the user base at our customers. Systems Engineers must have excellent technical understanding of the Microsoft server and desktop operating systems and experience managing and administering Microsoft Windows enterprise application Servers (ie Exchange Server & Office 365, Active Directory, SQL server and other Back Office enterprise systems.) It is required that the system engineers have experience with virtualization (VMware ESX and Microsoft Hyper-V), Microsoft Remote Desktop Services (Terminal Services). Experience with remote VPN and Firewall technology (Cisco, SonicWALL, Fortinet, etc.), security and backup/DR management (Datto, Quest Rapid Recovery, Veeam, Veritas BackupExec ), networking and iSCSI/SAN technology is preferred. The Systems Engineer has achieved vendor certification and knowledge of at least one network operating system (LAN and WAN) and Microsoft enterprise systems. This engineer must have at least 5 years experience in the IT field and has certification on network connectivity devices. Example certifications are Microsoft MCSE or MCTS plus one or more of the following certifications: Cisco CCNP/CCNA, Cisco CCSP, Citrix CCEA, CompTIA Linux+ (or similar). Other certifications: VMware VCP, Apple Certified System Administrator (ACSA), Security certification(s) through SonicWALL or RSA. The ideal candidates will be self-starters, patient and customer focused as well as having a consulting mentality (ie able to walk into many different companies to solve problems in environments they never saw before). The candidates MUST possess a college degree and it is preferred to have prior consulting or managed services experience. ConnectWise PSA and/or SolarWinds N-Able/Kaseya experience is a plus.

Keywords: BNMC - Bredy Network Management Corporation, Boston , System Engineer for Manage Services Provider (MSP), Other , Woburn, Massachusetts

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