BostonRecruiter Since 2001
the smart solution for Boston jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: MJOL
Location: Tewksbury
Posted on: July 15, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDARLENE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL, Boston , Bilingual Customer Retention Expert (English / Spanish), Other , Tewksbury, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Make deliveries with your bike. Sign up with Uber Eats
Description: Deliver with Uber. Earn on your schedule. br Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends mdash it's up to you. br Earn Good Money. You'll earn (more...)
Company: Uber Eats
Location: Plymouth
Posted on: 07/21/2019

Mgr Quality
Description: With operations in 35 nations and - 20,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, (more...)
Company: CSL Behring
Location: East Providence
Posted on: 07/21/2019

Are You Self Motivated?
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives making a difference in the
Company: Living Healthy
Location: Plymouth
Posted on: 07/21/2019


Virtual Assistant / Full-time
Description: All virtual assistants get to work from the comfort of their own home. Virtual Assistants are full time employees that work from 9AM 6PM each weekday. Starting base pay is 11/hr with opportunities for (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 07/21/2019

BILINGUAL CALL CENTER REPRESENTATIVES --- Flexible-Scheduling
Description: Peabody, MAID: 2019-2586Updated Date: Department: Blended Call Center Representative CCR Type: Part-Time and Full-TimeSchedule: Multiple Schedules AvailableWage Description: 12.00/hr - 14.00/hr. - (more...)
Company: OnBrand24
Location: Peabody
Posted on: 07/21/2019

Now Hiring: McDonalds
Description: Easy Application
Company: McDonalds.FindDreamJobs.com
Location: Plymouth
Posted on: 07/21/2019

Wellness Nurse LPN or RN - 3-11 PM shift - Plymouth
Description: Overview br It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable (more...)
Company: Sunrise Senior Living
Location: Plymouth
Posted on: 07/21/2019

Quality Specialist
Description: This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable (more...)
Company: CSL Behring
Location: East Providence
Posted on: 07/21/2019

MJOL Telemarketer/Appointment Setter/Independent Contractors
Description: Mommy Jobs Online is now seeking remote Appointment Setters that have a gift to gab on the phones. You will experience freedom, fun and laughter meeting a variety of different employers nationwide. We (more...)
Company: Mommy Jobs On Line
Location: Peabody
Posted on: 07/21/2019

Work from Home Consultant
Description: Now hiring serious inquires who are self-motivated who would like to work from their home. You can
Company: AmeriPlan
Location: East Providence
Posted on: 07/21/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds