BostonRecruiter Since 2001
the smart solution for Boston jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Weymouth
Posted on: August 18, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Boston , Full time Work at Home Senior Fraud Intake Representative, Other , Weymouth, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Freelance Job Promoter
Description: Mommy Jobs Online is now recruiting Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Methuen
Posted on: 08/19/2019

Servers
Description: LOVE WHERE YOU WORK br br Ninety Nine Restaurant Pub is one of the largest full-service casual dining restaurant concepts in the Northeast. We believe in our Vision, Values and Culture
Company: Ninety Nine Restaurant & Pub
Location: Plymouth
Posted on: 08/19/2019

Work From the Comfort of Home!
Description: Want to spend more time with your children Need more funds for your golden years Entrepreneurial
Company: Prosperity Legacy
Location: Leominster
Posted on: 08/19/2019


Now Hiring Telecommute REps
Description: Nation's Premier Health Programs Company, Ameriplan, is looking for leaders. -Customer service
Company: Ameriplan
Location: Peabody
Posted on: 08/19/2019

Do you enjoy helping others?
Description: Growing 26 year old National Discount Health Benefits provider of healthcare access in the US is seeking bright, motivated people enjoy helping
Company: Living Healthy
Location: Chicopee
Posted on: 08/19/2019

Email Marketing Processor
Description: Mommy Jobs Online is needing remote contractors that is able to send out our daily email marketing campaigns. This is a fun, busy and easy job with a career advancement and growth potential. You will (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 08/19/2019

Data Researcher for Cannabis Industry
Description: We acquire and maintain up-to-date data on over 18,000 marijuana licenses, making it the most comprehensive U.S. marijuana license database available. Led by a team of content and data experts with domain (more...)
Company: Mommy Jobs Online
Location: Chicopee
Posted on: 08/19/2019

Part Time Event Specialist ACO
Description: Part Time Event Specialist ACO Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit (more...)
Company: Advantage Solutions
Location: Peabody
Posted on: 08/19/2019

Hiring Motivated People To Work From Home
Description: Be part of the Largest Health Benefits Discount company in the nation and assist people to save on their Healthcare
Company: Living Healthy
Location: Leominster
Posted on: 08/19/2019

Email Marketing Processor- (Flexible Schedule)
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds