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Overnight Bellman

Company: XV Beacon Hotel
Location: Boston
Posted on: September 14, 2019

Job Description:

To provide the guests with the highest level of service possible while maintaining the standards and reputation of Fifteen Beacon hotel.-- -------------------- Recognize guests, develop professional relationships with them and use their surname as often as appropriate.------------------ Be poised in the lobby to assist guests and colleagues as need.------------------ Greet all who approach in a warm and caring manner.------------------ Ensure that luggage delivery, retrieval and storage is handled expediently and securely and that luggage claim tickets are given to guests for each item.------------------ Maintain the luggage carts in excellent condition and ensure lobby is --pristine.------------------ Have excellent knowledge of Boston area and be able to accurately direct guests throughout city.------------------ Have excellent knowledge of the hotel operations and offerings------------------ Be able to describe all services offered to guests and the correct times of service.------------------ Have knowledge of every feature in guestrooms and be able to describe and operate well.------------------ Escort guests to rooms in a friendly and genuine manner as directed by the Front Desk associate ------------------ Acclimate guest to their room and our property with a thorough room orientation, ------------------ Use the utmost discretion when discussing guest requests and only with authorized hotel employees.---- -- -- -- --Valet park and retrieve any guest vehicles directed by Front Desk and ensure valet tickets are marked appropriately and cars parked safely.------------------ Ensure guest messages, packages, papers, amenities are delivered in a seamless and efficient manner.---- -- -- -- --Deliver In Room Dining upholding the 5 star standards of service-------------------- Ensure all legitimate guest requests are handled in a professional manner.------------------ Shine shoe requested by guests in a timely fashion and newspapers delivered to corresponding rooms.------------------ Ensure that the appropriate supplies are available to handle to guest request and inform Concierge if in need of anything.------------------ Use incident reports to record all guest issues and communicate to colleagues daily.------------------ Take ownership of guest issues and handle in the most expedient, courteous and resourceful manner possible.------------------ Communicate all concerns and conflicts to Front Desk Manager and/or Concierge using appropriate procedures.------------------ Maintain cleanliness of lobby and luggage storage room (sweeps every hour).------------------ Be familiar with all safety and emergency procedures.------------------ At the beginning of each shift, meet with Concierge and Front Desk Manager to review and learn of any VIP guests, special requests, and group arrivals.------------------ Inform Hotel Manager of all exceptional actions of guest service by colleagues.------------------ Inform Hotel Managers of any suspicious persons or activities.--

Keywords: XV Beacon Hotel, Boston , Overnight Bellman, Other , Boston, Massachusetts

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