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Quality Assurance Associate II

Company: Conduent
Location: Lynnfield
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job Description--- Reviews current processes and identifies trends. --- Analyzes work produced for errors. --- Reviews for performance standards (SLAs) required under contract. --- Compares various sampling techniques and identifies correct samples for auditing. --- Evaluates workflow tools to run reports. --- Coaches Level 1 auditors on sampling techniques and business process knowledge. --- Reconciles transaction processing for data accuracy. --- Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Boston , Quality Assurance Associate II, Other , Lynnfield, Massachusetts

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