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Junior Technology Support Analyst #28217

Company: JOHNLEONARD
Location: Boston
Posted on: January 17, 2020

Job Description:

Junior Technology Support Analyst

Salary: $40K - $55K

1-6 years of technology support experience required

A top international law firm in Boston is looking to add a Junior Technology Support Analyst to their staff. In this role, you will assist in providing technology support to the office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, and security systems.

Responsibilities


  • Junior Technology Support Analyst will assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices
  • Respond to local telephone helpline, support tickets and e-mails (provide information, assess problems and offer assistance)
  • Log all calls into the firm's call logging systems and resolve or escalate as appropriate
  • Provide application support for both local installations and Citrix based applications
  • Provide support, troubleshooting and repair for laptops and desktops
  • Provide mobile device support, set up configuration, support and end user training
  • Assist with the firm's audio visual set up requirements
  • Help to maintain firm policies and procedures in relation to computer technology
  • Demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

    Requirements


    • High School Diploma
    • 1-6 years of technology support experience
    • Knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems - Windows and Mac
    • Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
    • Ability to maintain continuous concentration, alertness and attention to detail
    • Basic understanding of hardware and software used for building security systems

Keywords: JOHNLEONARD, Boston , Junior Technology Support Analyst #28217, Professions , Boston, Massachusetts

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