Sr. Customer Site Supervisor - Westfield, MA
Company: Honeywell Intelligrated
Location: Acton
Posted on: April 10, 2021
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Job Description:
The Sr. Customer Site Supervisor (CSS) is critical to the smooth
operation of our customers distribution centers and will be
required to supervise and work alongside a team of Customer Service
Technicians performing journeyman level work involving
troubleshooting, repairing, and conducting preventive maintenance
on our customers various material handling systems. The Sr. CSS
will ensure preventive maintenance schedules are met, both
mechanically and electrically, with support from other internal
engineers and repairs are made when needed. The Sr. CSS may
represent Intelligrated on site and will also need to follow our
customers' guidelines for general work practices outlined on site.
Key ResponsibilitiesMay oversee and direct financial aspects as
assigned and/or in area of responsibility by monitoring and
tracking expenses compared to budget; monitoring asset utilization;
preparing, reviewing and/or analyzing business reportsAssigns and
monitors maintenance department daily operation by monitoring and
driving department performance related to maintaining the material
handling equipment covered under the contract, while ensuring the
team members comply with state and federal regulations (i.e. OSHA,
Hazardous Waste, NFPA etc.) relating to maintenance
operationsMonitors and ensures areas of responsibility are in
compliance with Honeywell Intelligrated standards for quality and
safety, maintaining procedures and supporting documentationAssists
in driving and implementing the business plan against the contract
for the area of responsibility to achieve facility goals (e.g.
production, quality, safety); implements operational
improvementsSupervises duties and leads Customer Service
Technicians and Sr. Customer Service TechniciansAssists in
forecasting and follows-up on staffing, workload and performance
results to meet business demands for workload and performance
resultsProvides resolution to mechanical, technical/control issues;
documents all information relating to customer support issues in
CMMS and Dashboard databaseFollows up with customers and other
departments to ensure issues have been resolvedAssists in the
development of specific technical and training documentation;
assists in the development of a Technical Support Help
Desk/Troubleshooting guideEnsures the appropriate paperwork is
completed in a timely mannerMaintains inventory of company supplied
toolsProvides information to the Customer Service Department and
other members of management to enhance Customer Service
successExecutes a safe and timely, quality oriented preventive
maintenance occurrence on the conveyor systemAdheres to all
department and company standards, operating procedures and safety
requirements while contributing to improvement
Job Requirements:
YOU MUST HAVE
Keywords: Honeywell Intelligrated, Boston , Sr. Customer Site Supervisor - Westfield, MA, Professions , Acton, Massachusetts
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