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Sr. Customer Site Supervisor - Westfield, MA

Company: Honeywell Intelligrated
Location: Acton
Posted on: April 10, 2021

Job Description:

The Sr. Customer Site Supervisor (CSS) is critical to the smooth operation of our customers distribution centers and will be required to supervise and work alongside a team of Customer Service Technicians performing journeyman level work involving troubleshooting, repairing, and conducting preventive maintenance on our customers various material handling systems. The Sr. CSS will ensure preventive maintenance schedules are met, both mechanically and electrically, with support from other internal engineers and repairs are made when needed. The Sr. CSS may represent Intelligrated on site and will also need to follow our customers' guidelines for general work practices outlined on site. Key ResponsibilitiesMay oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reportsAssigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operationsMonitors and ensures areas of responsibility are in compliance with Honeywell Intelligrated standards for quality and safety, maintaining procedures and supporting documentationAssists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvementsSupervises duties and leads Customer Service Technicians and Sr. Customer Service TechniciansAssists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance resultsProvides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard databaseFollows up with customers and other departments to ensure issues have been resolvedAssists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting guideEnsures the appropriate paperwork is completed in a timely mannerMaintains inventory of company supplied toolsProvides information to the Customer Service Department and other members of management to enhance Customer Service successExecutes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor systemAdheres to all department and company standards, operating procedures and safety requirements while contributing to improvement

Job Requirements:

YOU MUST HAVE

  • High School Diploma, or equivalent. Some experience in the field
  • Minimum 5 years Mechanical troubleshooting and repair experience
  • Minimum 5 years Electrical troubleshooting and repair experience
  • MS Office skills (Word, Excel, PowerPoint and Outlook)
  • Shift work may be required
  • Valid MA electricians licenseWE VALUE
    • Material handling experience in Conveyor, sortation, palletizers, and robotics
    • Controls Troubleshooting experience
    • Networking Troubleshooting experience
    • Minimum two (2) years Leadership experience#CB#IND

Keywords: Honeywell Intelligrated, Boston , Sr. Customer Site Supervisor - Westfield, MA, Professions , Acton, Massachusetts

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