Team Lead - Sr Support Analyst (JR1035623)

Company: Broadridge Financial Solutions
Location: Boston
Posted on: November 23, 2021

Job Description:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing, and we are excited to be expanding! We are seeking a Team Lead, Client Support Analyst to join our Accounting, Revenue, and Expense Management team. In this role, you will be responsible for the successful onboarding of new clients and ongoing application support utilizing accounting, client service, and problem-solving skills. As the first point of contact for all new clients you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn. This role typically prepares members of the team for the Business Analytics department. Work Modes: Broadridge values flexibility and offering the right balance of virtual and in-person activities. We classify our jobs in three work modes: On-site, Hybrid, and Off-site. This is a hybrid role assigned to a Broadridge location or coworking space. To foster a collaborative working environment, you will attend meetings, trainings, and events on-site as needed. Responsibilities: Provide detailed analysis, testing, and tracking of client issues in our proprietary software such as: general ledger, invoice, data feeds, SQL script delivery, calculation records, and accruals. Define, present, and implement solutions in the form of business process changes and/or business requirement. Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched. Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery. Work with Relationship Managers to advocate for client specific product functional requests and changes. --Manage multiple client concerns and inquiries in a dynamic environment. Manage and train a team of Support Analysts. Maintain and document an understanding of clients' business and processes to better assess areas of improvement or opportunities for additional application training. --Lead deployment of proposed solutions of issues or application improvements. --Build and maintain client relationships and maintain superior levels of client satisfaction. Qualifications: 3-5 years of professional work experience with a BS/BA degree or master's degree in Accounting, Business, Technology, or related field. Accounting, finance, analytics, and/or information systems background preferred Excellent written and verbal communication and interpersonal skills. Ability to prioritize effectively, multitask, and manage time appropriately. Proficiency in Microsoft Office Suite and the ability to problem solve and work in a collaborative and dynamic environment. SQL and Java experience is a plus not but required. Communicate effectively and efficiently across departments, with staff, senior management, and client. Disability Assistance
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com . Broadridge Financial Solutions, Inc. (BR) , a $4 billion global Fintech leader and part of the S&P 500-- Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain-the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Keywords: Broadridge Financial Solutions, Boston , Team Lead - Sr Support Analyst (JR1035623), Professions , Boston, Massachusetts