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Returned Merchandise Authorization Specialist/Logistics Clerk

Company: Cognex Corporation
Location: Natick
Posted on: January 16, 2022

Job Description:

Cognex is the global leader in the exciting and growing field of machine vision. With over $800 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called "Cognoids," take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.----
The role:
This position reports to the Warranty Fulfillment Manager in the Operations organization. This position will work with the Reverse Logistics team, the Repair and Quality team, Operations Engineering, and the global Sales and Service organization.
Essential Functions:

  • Fulfill Customer Return Authorization requests
  • Fulfill Sales Loaner requests
  • Received returned RMA and Sales Loaner orders.
  • Support ongoing continuous improvement activities within the Service and Repair department
  • Manage and Expedite sensitive RMA requests from the Quality team and Operations Engineering
  • Support Out of Warranty and Spare Parts Processes for key customers
  • Purchase Order creation as necessary
  • Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation.
  • Ensure 100% compliance to Cognex's RMA return policy and ensure customers are correctly invoiced if they are not compliant

  • Knowledge, Skills, and Abilities:
    • Strong written and verbal communication skills
    • Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment
    • Understanding of Lean concepts and toolsMinimum education and work experience required:
      • 1-2 years of experience in a similar role

Keywords: Cognex Corporation, Boston , Returned Merchandise Authorization Specialist/Logistics Clerk, Professions , Natick, Massachusetts

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