Company: PNC Financial Services Group
Posted on: January 16, 2022
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Solutions Consultant within PNC's Retail
National Expansion organization, you will be based in Boston,
Massachusetts. The Back Bay Solution Center is located at 729
Boylston Street, Suite #1, Boston, Massachusetts 02116.
PNC's Retail National Expansion combines digital and physical
elements to create a business ecosystem for the future. This
dynamic approach enables PNC to grow customers, deposits and share
of wallet broadly in our expanded PNC footprint. The model
positions PNC as a technology based, online-driven bank supported
by employees who are actively outreaching to grow our customer base
within the new market. As we further converge physical and digital
elements into one, we are well-positioned to "humanize the digital
experience" within our Solutions Centers, which are designed for
consultants to engage customers and demonstrate PNC's digital
Builds the retail customer base through high quality, proactive
internal and external sales conversations. Creates customer loyalty
and grows customer share of wallet through a differentiated
Engage in customer and/or prospect management activities. Drives
proactive sales conversations through outside interactions at
non-PNC locations with a defined sales process including,
identifying and independently acting upon sales opportunities to
build a strong pipeline of appointments to meet assigned sales
goals. Leverages ecosystem partnerships as well as community
centers of influence to acquire, expand and retain
Facilitates problem resolution. Demonstrates commitment to quality.
Identifies trends negatively impacting customer experience and
escalates to the proper channels for root cause analysis.
Creates customer loyalty and grows customer share of wallet through
a differentiated customer experience. Performs lobby engagement
activities to connect with customers, successfully convert service
to sales through internal interactions and position PNC products to
meet customer needs. Also engages in outbound sales calling.
Understands PNC capabilities and educates customers on options for
managing financial transactions by leveraging technology, tools,
Selling at non-PNC locations requires: Access to a reliable vehicle
transportation for travel to multiple work locations on a daily
basis; and the ability to lift and carry up to 25 pounds (inclusive
of, but not limited to, marketing materials, collateral and/or
other promotional items as required).
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Addressing Customer Needs - Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
Conflict Management - Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Customer Acquisition - Knowledge of and ability to implement the
methods used to acquire new customer relationships.
Customer Experience Management. - Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Customer Interaction - Knowledge of and ability to utilize
practices, tools, and techniques for communicating with a
Digital Awareness - Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Matrix Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. - Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Sales Closing and Agreements - Knowledge of and the ability to
close deals and reach final sales agreements.
Sales Proposals and Presentations - Knowledge of sales processes,
tools, and techniques; ability to prepare and present formal
recommendations for how the organization can meet the customer's
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 4+ years of related
business or functional experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Boston , Solutions Consultant, Professions , Boston, Massachusetts
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