Life Sciences Consultant - CRM, Omni-Channel Engagement
Company: Deloitte
Location: Boston
Posted on: May 16, 2022
Job Description:
Consultant - Digital Customer, Sales and Service
Are you passionate about helping clients solve complex challenges
and supporting them through critical transformations? As a member
of our Digital Customer practice, you will design and implement
sales and service experiences, capabilities, and architecture
required to bring customer strategies to life. Would you like to
work for an organization committed to your professional development
and personal success? Deloitte offers an award-winning culture that
supports our employees' development of their personal brand through
learning opportunities, professional experiences, inclusion,
collaboration and personal well-being.
Work you'll do
Our ambition is to be the best in the world at driving customer
transformation through the development of clever commercial
strategies, distinctive experiences, and the application of digital
technologies.
Responsibilities include, but are not limited to:
- Help companies maximize the return for their digital sales
enablement and sales operations infrastructure investment
- Work with Sales Leadership on devising sales strategies aimed
at improving sales productivity focused on sales process
standardization, digital tool adoption, sales reporting (pipeline,
performance)
- Provide best-in-class services for planning, designing,
deploying, and supporting digital sales technology tools
- Offer end-to-end solutions including process analysis and
design, requirements planning, business case development, analytics
support and administration support
- Act in a mentoring capacity to support the career development
of other colleagues
- Responsible for business development efforts, including
Statements of Work (SOW), proposal development, client
presentations, etc.
- Contribute to the internal development of our practice through
participation in areas such as business development, training,
methodology and toolkit development, and recruiting
The team
Digital Customer
Our Digital Customer team focuses on designing and implementing
sales and service experiences, capabilities, and architectures to
bring customer strategies to life. Our ambition is to be the best
in the world at driving customer transformation through the
development of clever commercial strategies, distinctive
experiences, and the application of digital technologies. We help
make the "creative digital consultancy" real and in doing so, make
new markets.
Professionals will serve our clients through the following types of
work:
- Sales Excellence & Service Excellence - delivers sales and
service strategies and plans, operating model definition, incentive
design and implementation, and operations support for
digitally-enabled sales, channel, and customer service
capabilities
- Digital Experience - creates engaging omni-channel digital
experiences across web, mobile, AR/VR, voice, gesture, IoT, and
video
- Flexible Consumption - the commercial strategy, operating model
definition, and capability delivery of subscription/flexible
consumption business models
- Digital Foundry - a flexible, end-to-end delivery model
emphasizing innovation and disruption
- DigitalMix - an integrated set of platforms to enable business
re-platforming
Qualifications
Required:
- Bachelor's degree from accredited university with strong
undergraduate academic record
- 2 years of professional experience, including 1-2 years in the
Life Sciences industry
- Strong oral and written communication skills, presentation
skills
- Travel up to 50% (while 50% of travel is a requirement of the
role, due to COVID-19, non-essential travel has been suspended
until further notice)
- Limited immigration sponsorship may be available.
Preferred:
- Demonstrated interest in Life Sciences ecosystem strategic
challenges, medical, pharmaceutical, health care delivery or
insurance, regulatory, policy issues
- Experience working with Commercial Technology and Commercial
Technology vendors across the Sales, Marketing, and Service
functions
- Superior critical thinking, analytical and problem-solving
skills, including quantitative, statistical or medical/pharmacy
research interest
- Knowledge of Commercial Life Sciences Platforms: CRM,
Marketing/Campaign Management, Omni-Channel Engagement, Contact
Center, Lead Management, Post-Sales Support
- Technical experience in one or more of the following: Veeva,
IQVIA, Salesforce Health Cloud, Pitcher, Customer Times,
MedConnect, Patient Connect
- Live within commuting distance to one of Deloitte's consulting
offices
ls22
Keywords: Deloitte, Boston , Life Sciences Consultant - CRM, Omni-Channel Engagement, Professions , Boston, Massachusetts
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