Senior Knowledge Analyst - Customer Journey at Scale
Company: Boston Consulting Group
Location: Boston
Posted on: May 16, 2022
Job Description:
WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) in a Client
Focus role within the Customer Journeys at Scale unit, you will
work in one of the most strategic and fast growing global teams
within BCG. In this role, you will be helping shape our offering
and applying it during our large-scale digital transformation
projects. You will be primarily staffed on cases and will
contribute with relevant analysis and insights, leading
re-imagination workshops, guiding case teams create strong impact
for the client, and leveraging your individual expertise and
knowledge on the topic assets (products, tools, maturity
assessments, domain-specific data and related expertise, etc.).
While contributing to client cases, workshops and proposals,
occasional travel to serve clients onsite during staffing
assignments is expected to understand client requirements, and
design / develop solutions.In addition, and between cases you will
support commercialization efforts for the topic, contribute
creating IP and potential new knowledge assets, providing insights
to consulting and knowledge teams to nurture the expertise and
digital knowledge within BCG.YOU'RE GOOD AT
- Solid problem-solving ability with a high capacity for
strategic/end-to-end thinking
- Communicating with clients and case teams, in a credible and
confident way (ideally having participated in design thinking,
creative or re-imagination workshops)
- Working collaboratively and effectively in a group dynamic
often virtual, proficient in agile ways of working
- Flexibility and bringing a curious and creative mindset, open
to new things and able to propose innovative ideas
- Ability to navigate complexity and ambiguityYOU BRING
(EXPERIENCE & QUALIFICATIONS)
- 1-2 + years of consulting experience in relevant technology or
digital initiatives required; candidates with consulting experience
strongly preferred
- In lieu of consulting experience, 2+ years minimum industry
experience required; 3-6+ years of industry experience in Financial
Institutions or Insurance is strongly preferred
- Expertise in digital strategy, operations, and/or product
management, first specialization a plus
- Understanding of digital market trends, use cases and digital
technologies disrupting banking or insurance models
- Bachelor's Degree required (advanced degree preferred)
- Fluency in EnglishYOU'LL WORK WITHAs a client facing KT you
will be primarily staffed on cases, working face to face with
clients and with BCG Project Leaders and, Associates and
Consultants. In the period between cases, you will collaborate with
global topic leads and colleagues across BCG to bring expertise and
capabilities to the service of our internal and external clients.
Our team is made up of a diverse pool of knowledge positions that
allow us to pursue exciting, innovative knowledge
careers.ADDITIONAL INFORMATIONThe Knowledge Team (KT) is a group of
functional and/or industry experts leveraging deep domain knowledge
to enable insight for case teams and clients. KT members are
affiliated to BCG Practice Areas, plugged into the strategic agenda
and building and deploying leading edge IP data tools/assets to
deliver insight.BCG's Knowledge Team members have the opportunity
to be staffed on cases and help co-create insights with case teams
and clients through expert perspectives on industry trends,
delivery of proprietary data or tools in a particular function and
complex research and analysis of market information. KT members
also support the PA's business development and proposals and help
to organize and codify the knowledge that enables BCG to deliver
superior business value for its clients.
Keywords: Boston Consulting Group, Boston , Senior Knowledge Analyst - Customer Journey at Scale, Professions , Boston, Massachusetts
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