Energy Efficiency Consultant - Customer Relations & Strategic Partnerships

Company: EVERSOURCE
Location: Westwood
Posted on: January 27, 2023

Job Description:

Check out this video and find out why our team loves to work here!If youre passionate about sustainability or issues of diversity, equity, and inclusion, join our team of professionals connected and motivated by these important initiatives. In this role within the energy efficiency department, make a direct impact as you help bring energy efficiency offerings to diverse populations. In this role, you will be responsible for managing customers' experience and developing partnership relations across the Residential and Commercial & Industrial customer sectors to ensure equitable access to our energy efficiency programs.In this role, you will track the customer experience to reduce program participation barriers and work closely with external partners to increase program visibility and customer engagement. This role engages with external stakeholders and supports program strategy and execution, as well as the implementation of internal activities such as business support, coordination of services, program offerings, and tracking program performance, budget spending, participation, and key performance indicators.Essential Functions

• Customers Relations:Develop and track community outreach and engagement activities by building and maintaining relationships with key stakeholders. Serve as a key point of contact for external stakeholders to communicate the companys vision within designated communities. Actively craft and promote business initiatives to new audiences and partners.
• Customer Service: Understand, track and conduct reviews of the customer experience through multiple program pathways. Participate in meetings with internal stakeholders to discover and develop new communication tactics and policies to better serve customers. Manage internal and external escalated customer queries and concerns. Analyze and track key metrics to identify trends and highlight issues to meet the customer needs. Troubleshoot common challenges for customers by working with multiple business units to find appropriate solutions to support increased program process awareness and participation rates.
• Partnership Development: Research, find, and recruit new and diverse partnerships through proactive relationship building with public and private entities to support equity and energy efficiency goals. Develop and implement a partnership strategy to increase the reach and impact of energy efficiency programs, including a partnership directory. Coordinate the management of ongoing relationships with existing partners and, where relevant, leverage those relationships to greater collective reach in servicing customers. Collaborate with cross-functional teams to structure and execute partnership initiatives, lead analysis, and develop and communicate final recommendations for growing partner relationships. Develop and manage reporting and financial tracking of strategic partnership activities, as well as partner agreements. Develop and deliver professional presentations to potential partner organizations.
• Services Coordination: Work collaboratively with business units and their implementation vendors, such as Commercial & Industrial, Residential, Marketing, Education, Procurement, Evaluation, Community Relations, and Supplier Diversity to help achieve goals.
• Goal Tracking & Development: Track partnership goals and performance. Report out partnership performance to internal and external stakeholders. Monitor progress toward regulatory goals for energy savings (where applicable), budget spending, program participation, and internal purposes (key performance indicators) of program implementation and productivity.
• Business Support:Provide support for Commercial and Residential Program Execution teams, Commercial Sales and Channel Sales, and Strategic Account Partnership teams. Business support includes but is not limited to providing information and working collaboratively with gas and electric utilities and energy efficiency service providers across Massachusetts on a consistent partnership strategy. Coordinate across Massachusetts, Connecticut, and New Hampshire with partnership best practices.
• Program Administration and Other Duties
  • Develop and maintain a technical understanding of energy efficiency services and measures that apply to programs, technologies, and properties to reach workforce development goals.
  • Work with the Commercial Sales, Channel Sales, Strategic Account Partnership team, vendors, and other external service providers to establish and implement contractual agreementsQualificationsTechnical Knowledge/Skill/Experience:
    • Experience in customers relations, partnership development, non-profits and/or community relations
    • Experience coordinating and managing programs and contracts, including development, and tracking of program performance
    • Proven ability to effectively accomplish goals and deliverables and meet deadlines
    • Excellent communication skills, both written and oral and excellent relationship building skills
    • Highly organized with the ability to multitask; takes the initiative to create and develop new processes, procedures, and policies
      • Ability to work and collaborate with diverse populations and familiar with issues of equity and intersectionality
      • Proficiency in relevant software, e.g., Microsoft Office Suite (Excel, Word, PowerPoint).
      • Some knowledge of applicable industry practices, trends, and legislation, including familiarity with Massachusetts State & city agencies.
      • Fluency in Spanish, Portuguese, Mandarin, or another language commonly spoken in Massachusetts is an asset.Education:
        • Bachelors degree in Business Administration, Social Work, Public Policy or other related field preferred with a minimum of 3 years experience in the above fields. An advanced degree is preferred.Worker Type:RegularNumber of Openings:1EEO StatementEversource Energy is an Equal Opportunity and Affirmative Action Employer. - All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.VEVRRA Federal ContractorVaccination Information: Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment.If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversources HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.Emergency Response:Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Keywords: EVERSOURCE, Boston , Energy Efficiency Consultant - Customer Relations & Strategic Partnerships, Professions , Westwood, Massachusetts