DISPATCHER (PART-TIME)
Company: Compass Group, North America
Location: Boston
Posted on: May 28, 2023
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Job Description:
Crothall Healthcare
We are hiring immediately for a part-time DISPATCHER position.
Location: Boston Medical Center - 840 Harrison Ave., Boston, MA
02118. Note: online applications accepted only.
Schedule: Part-time schedule; open availability preferred. Hours
and days may vary; more details upon interview.
Requirement: Previous call center experience is preferred.
Starting Pay: $20.00 per hour
Make a difference in the lives of people, your community, and
yourself. Join a culture of opportunity with Crothall Healthcare.
Our careers are filled with purpose and empower you to transform
healthcare experiences. Take a look for yourself at the Power of
Clean!
Crothall Healthcare is a Compass One Company that provides
specialized, high-quality, innovative, and responsive support
services exclusively to the healthcare industry. Crothall is the
market share leader in Environmental Services (EVS), and serves
many of the top 100 Hospitals throughout its over 2,000 healthcare
service teams in 47 states. Crothall has been recognized as one of
Modern Healthcare's Best Places to Work and Best Places to Work in
Pennsylvania in 2020 for the 8th straight time and Beckers Top 150
Places to Work in 2019 for the 4th time. A division of Compass
Group USA, Crothall has more than 26,000 team members. Its EVS
division is CIMS and CIMS-GB certified by the ISSA since 2009, and
its HTS division is ISO 13485 certified since 2019. Our core
services include: Environmental Services, Patient Transportation,
Facilities Management, Healthcare Technology Solutions, Laundry and
Linen Services, Ambulatory, and Sterile Processing.
Job Summary
Summary: Coordinates and monitors Patient Transportation services
activities through timely, accurate dispatch and management of
customer transportation requests.
Essential Duties and Responsibilities:
Provides quality customer service to customers by providing
one-on-one attention to detail.
Understands and applies knowledge of basic patient transport
concepts, infection control practices and proper body
mechanics.
Determines, explains and develops dispatcher logic and transporter
activities. Transports patients when necessary.
Directs the activity of the transport function and transporters,
ensuring timely completion of tasks. Monitors procedures related to
availability and completion task, and follows up on issues related
to service and operations.
Ensures requests have been addressed in an efficient, timely manner
according to current departmental standards, priorities and patient
appointments.
Serves as a liaison between Patient Transportation and other
departments.
Assigns, collects and distributes pagers. Monitors daily
sign-in/out procedures.
Develops and promotes positive customer service relationships with
patients, patient family members, visitors and staff. Ensures
accurate, timely dispatch of transport requests. Ensures maximum
staff productivity.
Resolves problems related to patient, visitor, staff or employee
complaints. Recommends solutions for ongoing or recurring
issues.
Performs other duties as assigned.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following
benefits: Retirement Plan, Associate Shopping Program, Health and
Wellness Programs, Discount Marketplace, Identify Theft Protection,
Pet Insurance, and other voluntary benefits including Critical
Illness Insurance, Accident Insurance, Hospital Indemnity
Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to
associates: Medical, Dental, Vision, Life Insurance/AD, Disability
Insurance, Commuter Benefits, Employee Assistance Program, Flexible
Spending Accounts (FSAs)
Crothall is a member of Compass Group. Compass Group is an equal
opportunity employer. At Compass, we are committed to treating all
Applicants and Associates fairly based on their abilities,
achievements, and experience without regard to race, national
origin, sex, age, disability, veteran status, sexual orientation,
gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity. We will
consider for employment all qualified applicants, including those
with a criminal history (including relevant driving history), in a
manner consistent with all applicable federal, state, and local
laws, including the City of Los Angeles' Fair Chance Initiative for
Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the
New York Fair Chance Act. We encourage applicants with a criminal
history (and driving history) to apply.
Crothall maintains a drug-free workplace.
Req ID: 1188946
Keywords: Compass Group, North America, Boston , DISPATCHER (PART-TIME), Professions , Boston, Massachusetts
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