Commercial Field Service Technician
Company: Miele
Location: Boston
Posted on: May 29, 2023
Job Description:
It's a good time to be with Miele! -
Job Purpose
Travel to customer location to diagnose, troubleshoot and repair
Miele Professional Appliances utilizing factory training, service
manuals and computerized tools.
Essential Functions
- - - - - - - - Support and provide installation and validation
support of Professional products
- - - - - - - - Provide in-servicing on the proper use and care
of all Professional products
- - - - - - - - Provide and support of preventative maintenance
tasks on all Professional products
- - - - - - - - Organize, maintain and upkeep of company provided
vehicle, tools, test equipment, computers and other assigned
company assets. -
- - - - - - - - Complete all warranty & service call, validation
and installation documentation in an accurate and timely
manner.
- - - - - - - - Maintain required parts inventory by ordering
replacement parts as necessary and conducting inventories as
required
- - - - - - - - Assist other Field Service Representatives in
successfully performing job requirements in accordance with policy
and procedures
- - - - - - - - Mentor other Field Service Representatives in the
proper repair of Professional products
- - - - - - - - Assist in display and trade show set up and
support, as assigned
- - - - - - - - Assist Technical Support with telephone support,
as needed
- - - - - - - - Contribute to the continuous improvement of
technical documentation and technical resources
- - - - - - - - Promote teamwork and a positive work environment
with all employees -
- - - - - - - - Adherence to Miele Service Excellence Policy
-
Qualifications
- - - - - - - - Up to 75% overnight travel possible
- - - - - - - - A valid driver's license
- - - - - - - - High school diploma or general education degree
(GED)
- - - - - - - - Strong understanding of basic plumbing and
electromechanical skills recommended
- - - - - - - - Good computer skills with knowledge of Microsoft
Office
- - - - - - - - Ability to apply concepts of basic math
- - - - - - - - Ability to read, write and comprehend
instructions, correspondence, and memos in English
- - - - - - - - Ability to multi-task
- - - - - - - - Successful pre-employment screening process
including drug screen, background investigation and credit
check
- - - - - - - - Ability to work professionally with colleagues
and be a team player
- - - - - - - - Must be a self-motivated, customer oriented
person with excellent communication skills
Physical Requirements
- - - - - - - - Ability to sit, walk and crawl
occasionally
- - - - - - - - Ability to stand, squat, kneel and dexterity to
bend/twist neck and waist, frequently
- - - - - - - - Ability to use hands repetitively and
power/simple grasp constantly
- - - - - - - - Ability for fine manipulation of hands as well as
pushing, pulling and reaching above and below shoulder level
constantly
- - - - - - - - Physical ability to lift, pull and push products
up to 100 pounds frequently
- - - - - - - - Physical ability to lift, pull and push products
that weigh in excess of 100+ pounds occasionally
- - - - - - - - Ability to carry items up to 6 feet
occasionally
- - - - - - - - Employees can be regularly exposed to risk of
electrical shock and vibration and moving mechanical parts. - The
noise level in the work environment is usually moderate
Working Conditions
- - - - - - - - May occasionally walk on slippery or uneven
surfaces
- - - - - - - - May have exposure to dust, gas, fumes or
chemicals -
- - - - - - - - On occasion, may use special visual or auditory
protective equipment
- - - - - - - - Will occasionally climb stairs and work off
elevated surfaces
- - - - - - - - Frequently work with bio-hazards
Why you might like working here:
- You love autonomy and the accountability for results
- You like working for a family run company, market leader in the
premium domestic appliance.
- You like working for a company that believes in the aspiration
to do - it forever better and to be forever better
- A competitive compensation package
- 100% covered Life and long-term disability insurance
- Wellness discounts on medical premiums
- 401k with company match
- Generous Employee Purchase program
- Wellness and volunteer Programs
- Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market
leader in the premium domestic appliance and commercial machine
segment? - It takes more than offering average products,
run-of-the-mill service or short-sighted actions. - It also
requires the aspiration to do it forever better and to be forever
better. - This stance accounts for a good working environment at
Miele and the success of our products.
Our colleagues can rest assured that those who live up to our
standards of quality and professionalism grow personally and
professionally. - No matter if they are at entry levels or
managers. -
Miele asks a lot of its employees. - They are expected to develop
and manufacture worldwide market premium products that are 'Immer
Besser'. - In return, they receive the most valuable thing Miele
can give them: that they themselves become 'Immer Besser' - in all
of their professional and personal abilities. - -
'Immer Besser' is therefore an entrepreneurial success principle
from which customers and employees benefit in equal measure. - We
call this principle 'MAKE IT BETTER. - BE BETTER'. -
- - -Miele is an Equal Opportunity Employer and supports and
enforces a drug-free workplace. - EOE/AA:M/F/D/V
Keywords: Miele, Boston , Commercial Field Service Technician, Professions , Boston, Massachusetts
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