Application Analyst

Company: Ark Solutions
Location: Boston
Posted on: May 28, 2023

Job Description:

Job Description
Detailed Job Description:
The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations.
Duties & Responsibilities:

• Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support
• Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements
• Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
• Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations
• Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution
• Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed
• Perform user access provisioning, including new user account establishment and access permission updates
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
• Schedule, monitor, and troubleshoot issues with batch processes
• Perform ad-hoc data queries and generate ad-hoc reports
• Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts
• Handle sensitive and confidential information in an appropriate manner
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
• Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call
• Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work
• Perform related duties and projects as assigned
  Minimum Education:
  • Bachelor's degree from an accredited institution with comparable experience in the fields of Computer Science, Information Technology, or a related field
    Minimum Requirements/Qualifications:
    • Three (3) years of experience in system analysis, including enterprise application design, development, implementation, and support
    • Experience writing technical documentation
    • Experience with enterprise system and / or application administration
    • Experience with IT service management / ticketing systems
    • Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users
    • Ability to work with many different types of professionals in a fast-paced environment
    • Ability to work effectively with a diverse workforce and end-user community
    • Excellent attention to detail
    • Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams)
    • Effective organizational, analytical, multi-tasking, time management, and documentation skills
    • Excellent verbal and written communication skills
    • Excellent customer service and conflict resolution skills
      Preferences Include:
      • Experience with HASTUS or similar transit scheduling and operations management applications, such as Trapeze FX or Trapeze OPS
      • Experience with programing or scripting languages, such as Java, C#, SQL, or Python
      • Experience or interest in the public transit or transportation industry
      • Experience or interest in public transit data
      • Experience with cloud platforms, such as Azure or AWS
      • Experience with ServiceNow
      • Experience with industry-specific ERP applications Physical Demands and Working Conditions
        • The work environment will be mostly a hybrid approach, with a combination of one (1) to two (2) days on-site and remote work.
        • Work during communicated peak periods and not to exceed 40 hours in a week. During peak periods, work assignments may have varied start / end times, and may include weekends.
        • The ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston. The client will not facilitate or provide transportation or transportation allowance.
        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Ark Solutions, Boston , Application Analyst, Professions , Boston, Massachusetts