Senior Functional Analyst

Company: Kforce Technology
Location: Acton
Posted on: September 19, 2023

Job Description:

Kforce has a client in Acton, MA that is seeking a Senior Functional Analyst. The Senior Functional Analyst will be responsible for supporting Commercial functions through CRM administrative tasks, and business processes definition.

Responsibilities:

• Perform business and systems analysis work; Conduct requirements analysis via information gathering sessions with business users and technical staff, workshops, and meetings to define business requirements
  
• Develop supporting process flows
  
• Conduct analysis and documentation of existing business processes; Recommend process improvements
  
• Creation of reports in Salesforce.com using report builder and other analytics tools
  
• Work with and manage complex workflows as they pertain to business process
  
• Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
  
• Assist with design documentation supporting business needs
  
• Communicate effectively with business users on the status of enhancements, projects, and open production support tickets
  
• Develop comprehensive test plans with users, coordinate test activities and/or help execute test components
  

Keywords: Kforce Technology, Boston , Senior Functional Analyst, Professions , Acton, Massachusetts