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Lead Knowledge Analyst - eCommerce

Company: Boston Consulting Group
Location: Boston
Posted on: September 19, 2023

Job Description:

WHAT YOU''LL DO BCG''s eCommerce business is scaling rapidly. And, we''re now looking to add a key management role to help accelerate the next level of growth. As a Lead Knowledge Analyst, you will take on team management responsibility and work with BCG Managing Directors and Partners to enable and deliver high-impact analysis and growth strategies. This role is ideal for an Individual with strong analytical and insight skills. You''ll need to demonstrate an entrepreneurial flair, identifying gaps in our analytical toolkit and consulting arsenal. And, you should be highly commercial, building a global network to grow demand for eCommerce offers across BCG''s internal teams. As an eCommerce expert, you will augment consulting teams on casework and proposals. You''ll conduct in-depth analyses of client businesses to identify opportunities to Improve conversion, average order value, and lifetime value. And, you''ll play a fundamental role In productizing consulting playbooks and analytical methods to enable at scale delivery across BCG. YOU''RE GOOD AT * Leading a team of eCommerce analysts to optimize onsite experiences (web / mobile)* Conducting in-depth data analysis of eCommerce trading and engagement data: traffic, onsite behavior, conversion, average order value, etc.* Developing product, user experience and conversion optimization strategies* Developing campaigns and promotions to drive digital sales* Developing eCommerce investment cases and prioritized roadmaps* Managing a portfolio of In-flight projects and ensuring on-time, on-budget delivery* Presenting to senior stakeholders on project progress and commercial impact* Identifying new opportunities to improve sales and operational processes to drive growth* Standardizing eCommerce & organizational methods, playbooks and tools to enable consistent, at-scale delivery* Training, coaching, and mentoring junior team members YOU BRING (EXPERIENCE & QUALIFICATIONS) * 3+ years consulting experience in eCommerce; or 3-6+ years minimum industry experience required. Prior experience in an eCommerce specialist agency or consultancy preferred * Expertise in relevant eCommerce topics - for example: Commercial Planning, Product & Price Optimization, Website Analytics, Digital Shelf / PDP / SEO optimization, Online Merchandising, Digital Product, UX/UI, Conversion Rate Optimization* Technical understanding of relevant tools - for example: Shopify Plus, Adobe Commerce Cloud, Salesforce, Google Analytics, Adobe Experience Manager, Contentful, SiteCore, Faire, Ninjacart, Qualtrics, Medallia, HotJar, SimilarWeb, SEMRush, etc* Fluency in English* Bachelor''s Degree required (advanced degree preferred)* Outstanding interpersonal and communication skills * Fluency in English YOU''LL WORK WITH As a Lead Knowledge Analyst you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of knowledge positions that allow us to pursue exciting, innovative knowledge careers. ADDITIONAL INFORMATION The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.BCG''s Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PAs business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.

Keywords: Boston Consulting Group, Boston , Lead Knowledge Analyst - eCommerce, Professions , Boston, Massachusetts

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