Senior Field Service Technician
Company: Orion Talent
Posted on: November 18, 2023
Title: Senior Field Service Technician (HVAC / Building
Location: Remote, home-based in Massachusetts, Rhode Island, or New
Hampshire closer to Massachusetts state-line. Remote near
Boston/Canton, MA is a preferred location.
Shift: Monday - Friday, 7:00am to 3:30pm.
Compensation: $35/hr.-$45/hr. starting base rate, depending on
skills & experience + O/T paid at 1.5X base rate for any work above
40 hours worked weekly + incentives/bonus structure for service
upgrades + company SUV & gas/tools/PPE/expenses/etc. for all
service work + cell phone & laptop. Travel time paid
Benefits: A comprehensive summary of company benefits will be
provided if you are selected to interview.
Travel: Daily travel from your home office to service clients.
Territory includes Massachusetts & Rhode Island.
Position Description: The Senior Field Service Technician responds
to and resolves service calls by providing technical support and
troubleshooting to company customers, including the technical
delivery of small service jobs, time and material work, and
preventive maintenance. These customers will have various company
products installed such as HVAC, automation controls, life safety,
fire, security systems, and associated computer systems. The goal
is to ensure system up-time and efficiency. As the face of the
company to the customer you will interact with clients and provide
high levels of customer satisfaction through direct, on-site
customer interfacing. This role requires a highly motivated,
skilled service technician who is a team-player, can think outside
the box, and thrives in an environment where creativeness,
imagination, and direct contribution to success are hallmarks. Key
--- Regular communication with clients - especially upon arrival
and before leaving the customer site.
--- Becoming familiar with customer operating problems and train
customer on control systems operation.
--- Keeping customer informed on service work & system
recommendations, upgrades, replacement, etc.
--- Provide field proposals for retrofits, upgrades, and
enhancements to existing equipment.
--- Manage assigned work to meet/exceed service time, requirements,
and customer satisfaction.
--- Interface with service business leader, supervisor, project
manager, and sales on projects, activities, etc.
--- Adhere to all company, customer, and industry safety
--- Complete, compile, and track job documentation, etc.
--- Verify system function performance to ensure proper operations
according to contract, including testing calibration, and
peripheral device operations per preventative maintenance
Requirements: At least 2+ years of field service experience with
HVAC controls or building automation systems. Any experience
working with system sequence of operations, system graphics and
configuring, and mapping system points, experience working with
front end & station configuration, or computers networks and
switches is preferred. Excellent ability to troubleshoot and work
with voltages below 480V like mounting panels, working-controls,
ladder logic. Demonstrated knowledge of control theory, automatic
temperature controls, and building automation systems. Familiar
with computer programs and software applications related to HVAC
industry. Excellent communication, interpersonal skills, and
customer service. Valid driver's license.
Keywords: Orion Talent, Boston , Senior Field Service Technician, Professions , Boston, Massachusetts
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