Senior Field Service Technician

Company: Orion Talent
Location: Boston
Posted on: November 18, 2023

Job Description:

Position Details:
Title: Senior Field Service Technician (HVAC / Building Automation)
Location: Remote, home-based in Massachusetts, Rhode Island, or New Hampshire closer to Massachusetts state-line. Remote near Boston/Canton, MA is a preferred location.
Shift: Monday - Friday, 7:00am to 3:30pm.
Compensation: $35/hr.-$45/hr. starting base rate, depending on skills & experience + O/T paid at 1.5X base rate for any work above 40 hours worked weekly + incentives/bonus structure for service upgrades + company SUV & gas/tools/PPE/expenses/etc. for all service work + cell phone & laptop. Travel time paid door-to-door.
Benefits: A comprehensive summary of company benefits will be provided if you are selected to interview.
Travel: Daily travel from your home office to service clients. Territory includes Massachusetts & Rhode Island.

Position Description: The Senior Field Service Technician responds to and resolves service calls by providing technical support and troubleshooting to company customers, including the technical delivery of small service jobs, time and material work, and preventive maintenance. These customers will have various company products installed such as HVAC, automation controls, life safety, fire, security systems, and associated computer systems. The goal is to ensure system up-time and efficiency. As the face of the company to the customer you will interact with clients and provide high levels of customer satisfaction through direct, on-site customer interfacing. This role requires a highly motivated, skilled service technician who is a team-player, can think outside the box, and thrives in an environment where creativeness, imagination, and direct contribution to success are hallmarks. Key responsibilities include:
--- Regular communication with clients - especially upon arrival and before leaving the customer site.
--- Becoming familiar with customer operating problems and train customer on control systems operation.
--- Keeping customer informed on service work & system recommendations, upgrades, replacement, etc.
--- Provide field proposals for retrofits, upgrades, and enhancements to existing equipment.
--- Manage assigned work to meet/exceed service time, requirements, and customer satisfaction.
--- Interface with service business leader, supervisor, project manager, and sales on projects, activities, etc.
--- Adhere to all company, customer, and industry safety standards.
--- Complete, compile, and track job documentation, etc.
--- Verify system function performance to ensure proper operations according to contract, including testing calibration, and peripheral device operations per preventative maintenance schedule.

Requirements: At least 2+ years of field service experience with HVAC controls or building automation systems. Any experience working with system sequence of operations, system graphics and configuring, and mapping system points, experience working with front end & station configuration, or computers networks and switches is preferred. Excellent ability to troubleshoot and work with voltages below 480V like mounting panels, working-controls, ladder logic. Demonstrated knowledge of control theory, automatic temperature controls, and building automation systems. Familiar with computer programs and software applications related to HVAC industry. Excellent communication, interpersonal skills, and customer service. Valid driver's license.

Keywords: Orion Talent, Boston , Senior Field Service Technician, Professions , Boston, Massachusetts