Maintenance Manager - West End
Company: Equity Residential
Posted on: November 20, 2023
Our Maintenance Managers are a key part of each community's
success. They are our facilities leaders who provide the technical
know-how behind each apartment community and provide guidance and
training to the maintenance team. From HVAC to plumbing to a fresh
coat of paint, Maintenance Managers have a hand in every apartment
and every resident's satisfaction. Your superior organizational
skills and attention to detail will be utilized to attend to
residents' needs, manage service requests and apartment turnovers
to ensure the work is performed timely - all while leading by
example by modeling Equity's standards and managing the budget.
Your strong technical skills will be utilized to identify and
diagnose problems and perform a variety of service requests.
At Equity, being a manager is much more than sitting behind a desk
directing others; we believe in leading by example and walking in
the shoes of the people you manage. As a Maintenance Manager, you
will spend your days out and about with your team, implementing
scheduled maintenance, responding to service requests, managing
vendors, and communicating and building rapport with residents. You
will be an expert on your community; working along with and
directing a team of maintenance professionals to ensure the
community is in excellent condition for our residents.
WHO YOU ARE
A Leader. Not only are you at the top of your game when it comes to
all things technical, but you enjoy teaching new skills to your
team and are committed to coaching and developing them every
Technically Savvy. You have a solid understanding of general
maintenance and technology and are quick to learn new skills.
A Strong Communicator. Your writing and speaking skills are clear
and effective, helping you connect well with others.
A Team Player. You are united with teammates in delivering the best
experience to residents.
Proactive. You act like an owner, performing regular maintenance to
Personable. You are respectful, pleasant to be around, and enjoy
engaging with others.
Levelheaded. You keep your cool during maintenance emergencies and
quickly find solutions.
Motivated. You invest extra energy to reach your goals.
Solution-Oriented. You follow through on commitments, letting
teammates and residents know they matter.
Confident and Decisive. You take initiative, trust your gut, and
are not afraid to make a decision or deliver a difficult
Organized and Accountable. You have exceptional time management
abilities and are able to juggle the needs of changing priorities
at the community while accomplishing objectives through training
and motivating a high-performing team.
WHAT YOU'LL DO
Lead, train, and motivate a high-performing team. Communicate job
expectations, coach service team, and monitor your team's
performance against company goals. Provide feedback for improvement
and guidance in defining career paths and professional development
Manage service requests. You'll use our mobile technology to assign
all incoming service requests to your team, taking into account
each individual's skills, workload, and learning opportunities.
You'll also work alongside your team, performing both routine and
Repair and enhance your community. You'll be responsible for
repairing or maintaining allplumbing, electrical, HVAC, appliance,
carpentry, and painting needs at the community, providing training
to other team members as needed.
Implement and manage a scheduled maintenance program. Monitor the
maintenance and up-keep of all mechanical equipment on the
community including water heaters, HVAC units, elevator systems and
centralized boiler systems.
Create and maintain a make-ready schedule. You'll monitor apartment
vacancies daily and initiate the turnover process with painting,
cleaning and repairing.
Build rapport with residents. You'll make positive connections with
residents by offering a smile and a greeting when you see them and
chatting as you make repairs in their homes.
Notice the details. Complete daily property walks and regular
community inspections to proactively recommend necessary repairs or
replacement of any interior or exterior areas on the property.
Focus on performance metrics ranging from your community's Customer
Loyalty Score to apartment turnover efficiency - and everything in
3+ years of hands-on general maintenance experience
Adaptability, multi-tasking and sound decision making abilities are
required and essential to the success of this role
Availability to work a flexible schedule, including weekends and
rotating on-call responsibility for after-hours emergencies
Reliable and consistent form of daily transportation to and from
work, including after hours for emergencies
Computer proficiency and frequent daily use of / proficiency with a
Smartphone with updated software
HVAC experience and EPA Certification (Type I & II or Universal),
if applicable for region/community
Trade school and/or military training or industry designation (CAMT
or CAMT II)
High school diploma or equivalent
Keywords: Equity Residential, Boston , Maintenance Manager - West End, Professions , Boston, Massachusetts
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