Customer Delivery Architect
Posted on: February 12, 2024
What You'll Do
The Customer Delivery Architect plays a major role in ensuring
Cisco is fully coordinated and delivering in a manner that meets
the expectations of our customers. The architect is responsible for
ensuring Cisco Advanced Services strategy is conforming to
customers' requirements and needs. This position is a key customer
facing role where the architect will be working closely with key
players throughout an organization; from the technical staff to the
CXO level. Additionally, the architect is expected to be informed
of new innovations that will impact customers as well as identify
challenges and/or growth opportunities where potential Cisco
solutions and/or Cisco Advance Services offers can be proposed.
Who You'll Work With
In addition to aligning with the customers strategies, the
architect needs to also closely aligned with all Cisco Advanced
Services teams engaged at the customer. This includes helping
provide clear and concise customer requirements; ensuring the team
is working towards the correct solutions for the customers as well
as well as understanding of the solution proposed by Cisco, and
that any potential gaps or issues are identified and brought to the
attention of the accurate Cisco team members and ultimately
customers. This involvement with internal Cisco teams will include
providing key account updates to management while working across
functions with Customer Delivery Architects and Network Consulting
Who You Are
- Excellent written and oral communications skills for both
technical and executive level conversations.
- Strong presentation skills at both technical and executive
- Be able to present complex solutions/ideas across all levels of
participants and work in a team environment as both a leader and an
- Ability to interact with multiple cross-functional teams to
achieve a common goal and effectively lead cross-functional
- Build and maintain trust and relationships with customers and
Cisco team members.
- In depth knowledge of Collaboration, Data Center, Route Switch
and Security technologies; multi-vendor knowledge is a plus.
- Practical experience running complex Cisco managed and
- Strategic conversational ability in a wide range of
technologies and how they map to business outcomes.
- Build and maintain long-term technology/solutions
- Ability to develop strategic Architectures and Solutions based
on customer business needs.
- Identify customer business and technology needs through
relationship building with key customer stakeholders.
- Ability to create and execute on our top accounts' strategic
- Ability to provide business development support - positioning
services; assisting in scoping and determining level of effort for
proposals, and statements of work.
- Work with engineers to ensure delivery quality and scalability
across all theater.
- Possess core skills in: problem solving, negotiating, business
writing, customer relationship management, effective presentation,
and active listening.
- Ability to understand industry strategies, business challenges,
and desired business outcomes and develop a technology,
solutions-oriented strategy at a vertical or segment level that can
deliver those outcomes.
- Strong knowledge and understanding of Cisco Services portfolio
- Demonstrated ability to identify gaps and drive innovative
solutions to close gaps in the portfolio and accounts covered.
- Strong customer consulting experience in network design,
collaboration, data center, automation, and security
- Strongly recommended to have a CCIE for at least one of the
areas listed above.
- Cisco DevNet Associate or equivalent understanding of network
and software automation/orchestration, microservices, containers,
cloud, databases, open source, etc
- Extensive technical knowledge of at least two technology
domains and a level of understanding of the other technical,
operational and enterprise architecture domains.
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
teach in even the most challenging of times. We're helping
businesses of all shapes and sizes to connect with their employees
and customers in new ways, providing people with access to the
digital skills they need and connecting the most remote parts of
the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Boston , Customer Delivery Architect, Professions , Boston, Massachusetts
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