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Customer Delivery Architect

Company: Cisco
Location: Boston
Posted on: February 12, 2024

Job Description:

What You'll Do



The Customer Delivery Architect plays a major role in ensuring Cisco is fully coordinated and delivering in a manner that meets the expectations of our customers. The architect is responsible for ensuring Cisco Advanced Services strategy is conforming to customers' requirements and needs. This position is a key customer facing role where the architect will be working closely with key players throughout an organization; from the technical staff to the CXO level. Additionally, the architect is expected to be informed of new innovations that will impact customers as well as identify challenges and/or growth opportunities where potential Cisco solutions and/or Cisco Advance Services offers can be proposed.



Who You'll Work With



In addition to aligning with the customers strategies, the architect needs to also closely aligned with all Cisco Advanced Services teams engaged at the customer. This includes helping provide clear and concise customer requirements; ensuring the team is working towards the correct solutions for the customers as well as well as understanding of the solution proposed by Cisco, and that any potential gaps or issues are identified and brought to the attention of the accurate Cisco team members and ultimately customers. This involvement with internal Cisco teams will include providing key account updates to management while working across functions with Customer Delivery Architects and Network Consulting Engineers.

Who You Are

  • Excellent written and oral communications skills for both technical and executive level conversations.
  • Strong presentation skills at both technical and executive level.
  • Be able to present complex solutions/ideas across all levels of participants and work in a team environment as both a leader and an individual contributor.
  • Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
  • Build and maintain trust and relationships with customers and Cisco team members.
  • In depth knowledge of Collaboration, Data Center, Route Switch and Security technologies; multi-vendor knowledge is a plus.
  • Practical experience running complex Cisco managed and technical projects.
  • Strategic conversational ability in a wide range of technologies and how they map to business outcomes.
  • Build and maintain long-term technology/solutions roadmaps.
  • Ability to develop strategic Architectures and Solutions based on customer business needs.
  • Identify customer business and technology needs through relationship building with key customer stakeholders.
  • Ability to create and execute on our top accounts' strategic initiatives.
  • Ability to provide business development support - positioning services; assisting in scoping and determining level of effort for proposals, and statements of work.
  • Work with engineers to ensure delivery quality and scalability across all theater.
  • Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.
  • Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
  • Strong knowledge and understanding of Cisco Services portfolio offers.
  • Demonstrated ability to identify gaps and drive innovative solutions to close gaps in the portfolio and accounts covered.
  • Strong customer consulting experience in network design, collaboration, data center, automation, and security solutions.
  • Strongly recommended to have a CCIE for at least one of the areas listed above.
  • Cisco DevNet Associate or equivalent understanding of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc
  • Extensive technical knowledge of at least two technology domains and a level of understanding of the other technical, operational and enterprise architecture domains.

    Why Cisco?

    #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

    Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

    We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

    We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

    So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco



    Message to applicants applying to work in the U.S. and/or Canada:

    When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

    U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

    Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Boston , Customer Delivery Architect, Professions , Boston, Massachusetts

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