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Diamond Sales Expert

Company: Diamond Foundry
Location: Boston
Posted on: February 26, 2021

Job Description:

At VRAI, we believe in creating diamond jewelry that inspires beauty, optimism and possibility through the human lens of innovation, the power of continually moving forward and embracing change, and in the beauty of evolution. We're bringing unique, sustainably created diamond shapes and customizable designs to conscientious consumers. Our exceptional fine jewelry and engagement rings feature created diamonds from our foundry, which is the only certified diamond producer in the world with zero carbon footprint. Innovation, quality craftsmanship and sustainability is at the core of our products and our everyday values. We are committed to raising the standard in the jewelry industry towards a sustainable future. We pride ourselves in our ethical partnerships working with organizations that are creating an impact in environmental and equality initiatives. We're excited to be looking for an East Coast Diamond Expert to join our growing team. You'll be a trusted advisor in the customer journey and play an integral part in growing the bridal jewelry business at VRAI.-- This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones. You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand. Responsibilities:

  • Consult with proposers, proposees, and couples online on one of life's pivotal moments -- purchasing an engagement ring or wedding band -- no matter whether clients are at the beginning of their journey and researching or ready to purchase
  • Be a trusted advisor and assist clients with diamond education, ring settings, metals, how to size a ring, returns policies, diamond upgrade policy, lifetime diamond warranty, ring lifetime care (resizing, re-polishing etc.)
  • Act as an ambassador of the VRAI brand and our values
  • Recommend diamonds based on customer preference, budget, and your unparalleled knowledge of the 4Cs
  • Prepare personalized consults, demonstrating our sustainably created diamonds and VRAI settings, and follow up to close the sale
  • Close inbound sales to reach conversion and AOV goals by managing your lead pipeline, nurturing and developing leads
  • Be sales-driven and a key contributor to company growth
  • Maintain a calendar of virtual appointments, update daily sales tracking, generate weekly and monthly reports to track performance
  • Create a genuine connection with clients, respond to customer inquiries within 1 business day
  • Share customer, trend, and product feedback with the VRAI team to continuously improve the overall customer experience Requirements:
    • Diamond expertise required
    • Certified Gemologist from a reputable institution preferred
    • 2+ years of e-commerce or retail experience in a customer-facing role required
    • Jewelry experience a plus
    • Excellent written and communication skills
    • Compassionate, positive, patient, people-person
    • Independently motivated
    • Technologically savvy
    • Familiar with Shopify, CRM, appointment scheduling, video conferencing, email
    • Lives in the Boston area
    • Flexible - this is a start-up environment and it's always changing

Keywords: Diamond Foundry, Boston , Diamond Sales Expert, Sales , Boston, Massachusetts

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