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Patient Service Representative

Company: Telemynd
Location: Maynard
Posted on: November 22, 2021

Job Description:

Telemynd is a fast-growing behavioral health company. At our core, we are driven by the need to delivery access to quality health care for the over 90-million Americans living with a mental health condition. We are looking for outstanding people who are passionate about making an impact in a rapidly growing industry. Your voice and contributions will play a critical role in helping us grow our reach to support this underserved community.

We're seeking a Patient Service Representative to join our unique intake coordination team. This team is at the epicenter of our care delivery model - responsible for matching patient appointment requests to our national network of providers. This dedicated individual will join us at a time when more people than ever are seeking remote care options.

Job Functions

Answer telephone calls and email requests from patients seeking therapy and psychiatric care
Input patient information into our Referral Acceptance Management Platform (RAMP)
Verify eligibility and insurance benefits, their specialty preferences, as well as collaborate with finance for any co-pay processing
Scheduling appointment for patient with our national network of providers
Answer patient questions from patients and providers on process and next steps

Qualifications & Skills

Outstanding attention to detail and ability to maintain notes of interactions
Electronic medical record and/or practice management software a plus
Ability to effectively use computer software including but not limited to Microsoft Office and other cloud-based platforms
Ability to adapt quickly in a fast-paced environment
Exceptional verbal & written communication skills
Ability to manage multiple priorities, thrive in ambiguity, and prioritize tasks accordingly
Strong collaborative skills

Requirements
1+ Year(s) Customer Service Experience
1+ Year(s) Medical Office Experience (Required)
High School Diploma or Equivalent'

Keywords: Telemynd, Boston , Patient Service Representative, Sales , Maynard, Massachusetts

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