Sales Coordinator
Company: Hotel Commonwealth Boston
Location: Boston
Posted on: May 16, 2022
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Job Description:
Why us?
At Hotel Commonwealth, in the heart of Fenway, we begin with a
simple premise. We take cues from each guest to help define how we
can be distinctly 'of service' to them - it's a guest-changing
philosophy that doesn't live in a manual, but rather within the DNA
of our brand. Unscripted hospitality plays out daily in all we do.
It empowers our employees to provide incomparable, authentic
service. And it has earned Hotel Commonwealth the distinction of
being Boston's most beloved hotel on Trip Advisor for three
consecutive years.
With the stylish and incredible rooms and suites, and incomparable
Fenway Park overlooks, the rooms and public spaces show the hotel's
legendary urban charm. We want you to share your love of the city
and its charms and energy. We have a keen eye for detail and pride
ourselves on being unrivaled hosts to guests from all reaches. We
are a team that looks forward to the experiences we create for
guests, and the joy we find in working together.
Job Overview
Assist sales managers in obtaining customer satisfaction by
performing clerical and administrative duties relating to guest and
hotel communications and sales. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns.
Responsibilities
-Answer sales office phones when sales staff not available. Respond
to all sales inquiries accurately, timely and in a professional
manner.
-Type correspondence, reports and necessary forms i.e. contracts,
as well as prepare proposals or other letters as directed.
-Coordination of all group and wedding business as contracted by
the sales manager/DOS. Contact and provide appropriate follow-up on
all signed/contracted business within five (5) working days.
Determine and coordinate all needs of the customer.
-Responsible for effectively communicating with the various
departments to ensure that the meeting and related functions are
executed to exceed the client's expectations.
-Account Service and Management: Maintains well documented,
accurate, organized and up-to-date file management in order to
serve client and employer in the most expedient, organized and
knowledgeable manner.
-Develops strong customer relationships through appropriate client
communication and the use of professional, courteous and ethical
interpersonal interaction.
-Work with sales personnel to achieve required sales team
goals.
-Have current knowledge of hotel rates, strategies, discounts and
promotions.
-Assist with completing any required sales reports.
-Develop and effective communication and information system with
the hotel team to disseminate details of upcoming group, meeting
events and special events in the primary marketing area.
-Assist hotel with implementing hotel specific selling
strategies.
-Promptly, the same day or by 10am the next business day,
follows-up on all customers' needs and inquires in an efficient and
expedient manner.
-Represents themselves and the hotel with the highest level of
integrity and professionalism, a service focused approach and a
caring, sincere attitude at all times.
-Exhibits a positive and involved team attitude to all hotel
departments and maintains open communication with all co-workers
for the best overall performance of the hotel.
-Display a neat, clean and business-like appearance at all
times.
-Creates monthly social hour calendar with the Director of
Sales.
-Assists the Sales department with monthly luncheons, client
events, etc.
-Conduct walk-in tours
-Create gift bags for guest traces, VIP's, Hug's, etc. Keep
supplies stocked and on hand.
-Work with EBC on all group turnover and proper execution of the
groups.
Keywords: Hotel Commonwealth Boston, Boston , Sales Coordinator, Sales , Boston, Massachusetts
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