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Concierge Service Agent

Company: Vantage Deluxe World Travel
Location: Boston
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout Vantage Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you'll discover the value of impactful contributions in an industry that's easy to fall in love with – the travel industry…Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that's in our headquarters in Boston or in one of our global offices.

Our team at Vantage exemplifies the values of our company:

  • Adaptability to change
  • Effective Communication
  • Problem Solving
  • Teamwork & Cooperation
  • Accountability & Dependability
  • On Time & AccurateAt Vantage, you'll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture. Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance.

    We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

    Job Summary This position is part of the company wide Concierge Team. As a Concierge Customer Service Agent, you will handle inbound and outbound sales calls about our River Cruises, Land and Small Ship Ocean travel products. You will be successfully closing sales by influencing customers' travel decisions through exceptional selling skills and in-depth product knowledge, while maintaining a professional, courteous and outgoing personality. THIS IS A REMOTE POSITION.Concierge Customer Service Agent Responsibilities

    List of Responsibilities• Answer and resolve customer concerns about reservations, travel, promotions, and the company via phone, email and chat.• Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.• Maintains a good team rapport with various departments and personnel across the company to resolve guest's questions that arise pre, post or on-tour.• Consistently meet or exceed expected performance and service quality goals.• Maintain a friendly, courteous, service-oriented, professional, outgoing, and customer service oriented mindset throughout all interactions with guests. Remain calm and professional through difficult conversations.• Maintain knowledge base by attending weekly training for new implementations (promotions, sales goals, procedures, accounting, and products) in order to ensure professional service to our guests.• Identify and close sales/up-sell opportunities including travel protection, cabin upgrades, air upgrades and other tour features, through inbound calls; online chat and email,• Other duties to be assigned or modified to meet changing business needs and requirements

    Required Skills and Experience• Experience in a commission based role preferred• Business to Consumer sales and service experience preferred• Strong verbal and written communication skills, with excellent problem solving skills• Experience in travel, hospitality, concierge service, luxury brand clientele highly preferred• Ability to multi-task and work well in a fast paced environment• Excellent typing, phone, listening, and computer skills required• Basic Microsoft skills including Outlook• Reservation system experience highly preferred• Email & Chat experience preferred• High attention to detail and accuracy• Bachelor's degree or equivalent experience preferred but not requiredSoftware/Systems• Basic Microsoft skills, including Outlook• Reservation system experience highly preferredThis company is run by the numbers and strictly adheres to weekly reporting and holding people accountable to their numbers.

    Equal Opportunity EmployerVantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Keywords: Vantage Deluxe World Travel, Boston , Concierge Service Agent, Sales , Boston, Massachusetts

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