Front Desk Agent
Company: Jiten Hotel Management Inc
Location: Walpole
Posted on: May 16, 2022
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Job Description:
Job Description Front Desk Associates are the ---FACE--- of our
Hotel. You are serving guest at the front desk while providing the
highest level of service possible in an efficient, courteous and
professional manner by following Jiten Hotel Managements standards
and that of your Brand Standards of the Responsibilities,
Guidelines and procedures below and in your companies--- handbook.
Responsibilities Report to work on time, in proper and clean
uniform, including name tag. Personal appearance and grooming must
conform to standard. Handle all duties according to hotel policies,
procedures, internal rules and standards. Conform to cash handling
procedures at all times. Be knowledgeable about daily hotel
operations, check daily event sheet, bulletin boards and be up to
date with all changes, new procedures and events. Have knowledge
about room rates, packages, discounts and promotions and know how
to handle each. Have knowledge about guest rooms, locations,
amenities, features, and all other services offered by the hotel.
Provide the highest quality of service to the customer at all
times. Answer the phones according to the standards of proper
etiquette and as fast as possible no more than three rings. Greet
and register guests and provide assignments accommodating special
requests whenever possible. Assist in pre-registration and blocking
of reservations. Have working knowledge of reservations and
procedures, take reservations, and know the cancellation procedures
and the walk policy. Handle guest check-ins and check-outs
efficiently and in a friendly and professional manner. Communicate
with incoming shift by logging pertinent information in the Pass On
Log. Ensure that all cash, check, and misc. departments are in
balance at the end of each shift. Check all credit cards to ensure
they are valid. Use Telecheck cashing services to ensure all checks
are valid. Keep Housekeeping informed of any special requests, late
check-outs and special need areas in the hotel. Receive and
transmit mail, phone and written messages for guests on a
confidential basis. Answer inquiries pertaining to hotel services,
shopping, dining, and entertainment and travel directions. Post any
and all charges that pertain to a guest bill (individual, group
master, or city ledger accounts), collect payment and make change
for hotel guests following all cash procedures. Handle special
service requests including securing of guest valuables in safety
deposit boxes. Be very knowledgeable of the hotels brand priority
members program. Have thorough knowledge of emergency procedures Be
aware of new potential sales contacts through guest interaction and
report the information to the Sales Department. Be able to move
luggage or packages weighing up to 30 pounds Ensure the cleanliness
of the front desk and back office area at all times. Utilize spare
time for cleaning. Keep computer equipment clean at all times.
Adhere to all work rules, procedures, and policies established by
the company, including, but not limited to, those contained in the
employee handbook. Other duties, as assigned, which the employee is
capable of performing. Assist all guests in problems and questions
as required. Ensure that all guest problems are resolved by using
the procedures the management team and company have established.
Have knowledge about all emergency procedures and know how to act
on them. Be flexible in regard to your work schedule. Be familiar
with the AM, PM and night daily checklist to ensure smooth daily
operations. QUALIFICATIONS --- High school diploma or GED required;
however post high school education or training preferred ---
Requires standing to a significant degree --- Excellent customer
service focus --- Pleasant, professional, and helpful demeanor ---
Able to work a flexible schedule that will include nights,
weekends, and holidays
Keywords: Jiten Hotel Management Inc, Boston , Front Desk Agent, Sales , Walpole, Massachusetts
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