Front Desk Agent - Homewood Suites Canton (PT)
Company: Buffalo Lodging Associates
Location: Canton
Posted on: January 27, 2023
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Job Description:
Position Information Location:Homewood Suites by Hilton
Boston/Canton - 50 Royall St, Canton, MA 02021 Homewood Suites
Canton is looking for a Part-Time Front Desk Agent to join their
team! Our Front Desk Agents are responsible for providing superior
service to all guests in accordance with the rules regulations,
policies and procedures set forth by the company and brand.
Responsibilities + Professionally greets, registers, obtain
pertinent information and establishes credit prior to assigning
rooms to guests. + Identifies the needs of each guest and provides
relevant information regarding the hotel services and amenities.
Responds to all guest requests in a timely manner. + Takes
reservations from incoming callers while providing superior service
and inputs all information into the hotel management system.
Updates and cancels reservations in the system as requested by the
guest. Job Duties: + Problem Solving- Identifies and resolves
problems in a timely manner. Develops alternative solutions, uses
reason at all times. + Customer Service - Manages difficult or
emotional customer situations. Responds promptly to customer needs,
requests for service and assistance. Drives hotel shuttle to pick
up and drop off guests at approved locations as needed. Delivers
requested items to guests as needed including incoming faxes, mail,
valet laundry, etc. + Team Work - Contributes to building a
positive team spirit. Treats others with respect and consideration
regardless of their status or position. Communicates with the
housekeeping department about room status and availability. +
Organizational Support - Follows policies and procedures. + Quality
- Looks for ways to improve and promote quality while demonstrating
accuracy and thoroughness. Applies feedback to improve performance.
Monitors own work to ensure quality. + Quantity - Meets
productivity standards, completes work in a timely manner,
prioritizes and plans work activities and uses time efficiently. +
Adaptability - Able to deal with frequent change, delays or
unexpected events, changing approach or method to best fit a
situation. + Compliance - Responsible for cash drawer content and
transactions during the shifts. Ensures accuracy or daily deposits.
Maintains accurate records including cash log, registration cards,
reservation cards, wake-up call sheets, shuttle logs, property
walks and all other logs as required. + Safety and Security -
Observes safety and security procedures; reports potentially unsafe
conditions; Uses equipment and materials properly. Maintains
confidentiality. Maintain a current room status report in case of
emergency. + Initiative - Asks for and offers help when needed. +
Dependability - Follows instructions, responds to management
direction; completes tasks on time or notifies appropriate person
with an alternate plan. Is consistently at work and on time. Is
able to meet the demands of the industry with regard to working
holidays and weekends Requirements High School diploma or
equivalent is preferred. Hospitality and/or customer service
experience is preferred. Ability to develop an understanding of
concepts, practices, pre-established guidelines and procedures used
by the company in relation to guest service is necessary. Computer
skills preferred. Must have valid drivers license, and acceptable
driving history subject to company approval. What we Offer: At
Buffalo Lodging, we are committed to keeping our most important
assets - our employees - healthy, happy and productive. To achieve
this, we offer a variety of benefits including the following: +
Paid Weekly + Medical, Dental & Vision Insurance + Competitive 401
(k) Retirement Savings Plan with Generous Employer Match + Paid
Vacation and Sick Time + Paid Holidays + Tuition Reimbursement +
Flexible Spending Account + Company Paid Life Insurance + Company
Paid Short-Term Disability Insurance + Long-Term Disability
Insurance + Employee Assistance Program + Hotel Discounts - for
You, Your Friends and Family + Monthly Employee Appreciation
Activities & Events + Learning and Development Opportunities +
Employee Referral Program Location NameHomewood Suites
Boston/Canton Job ID 2022-5792 LocationUS-MA-Canton Type Regular
Part-Time Department Front Desk
Keywords: Buffalo Lodging Associates, Boston , Front Desk Agent - Homewood Suites Canton (PT), Sales , Canton, Massachusetts
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