Customer Care Center Agent
Company: Avidia Bank
Location: Hudson
Posted on: January 27, 2023
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Job Description:
Avidia BankEqual Employment Opportunity/M/F/disability/protected
veteran statusDescription:Position Overview:Provide phone-based
customer service to deposit customers of the bank. Identify
opportunities to educate customers regarding additional services
and delivery channels that add convenience for the customer.
Identify opportunities to refer customers to sales partners for
products and services that enhance the quality and convenience of
the customer relationship.Primary Responsibilities:Performs any
functions necessary, within scope of authority and expertise, to
provide the highest level of service and responsiveness to
customers:Professionally and efficiently answer incoming calls
regarding the various categories of deposit accounts throughout the
bank.Provide customers with requested information, answer
questions, and resolve issues in a timely and efficient
manner.Coordinate with internal resources regarding ongoing issues,
and communicate to customers regarding status and eventual
resolution.Identify opportunities to educate customers regarding
services or products which would add convenience and enhance the
banking relationship.Introduce alternatives for telephone inquiries
to the bank including the VRU, mobile banking, internet banking,
etc.Identify opportunities to refer customers to resources within
the bank for additional products or services, and submit sales
requests to notify business partners of sales
opportunities.Maintain security of customer information and adhere
to Avidia Bank policies in responding to telephone inquiries.Other
Responsibilities:Perform related and unrelated duties as may be
required.Requirements:High School diploma combined with two years
of banking experience.Experience as a teller and customer service
representative within a branch (account opening, sales and service
to existing and prospective customers), or in a call center
environment supporting general deposit account inquiries.Strong
customer service, organizational, and communication skills.
Demonstrated proficiency in telephone based customer service
situations.Ability to prioritize tasks within defined
responsibilities and apply bank and department policies and
procedures.Knowledge of and familiarity in adhering to account
opening procedures, regulations including CIP, etc.Experience
utilizing banking core processing systems for account opening and
maintenance.Proficiency with Microsoft Office (Word, Excel,
PowerPoint, and Access).Avidia Bank is an Equal Opportunity
Employer/Veterans/DisabledMember FDIC/DIFPM21PI200509254
Keywords: Avidia Bank, Boston , Customer Care Center Agent, Sales , Hudson, Massachusetts
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