Ambulatory Float Pool Ambulatory Services Representative 1 - Per Diem

Company: Boston Medical Center
Location: Boston
Posted on: March 20, 2023

Job Description:

POSITION SUMMARY:The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).Position: Ambulatory Services Representative 1 Department: Ambulatory Float Pool Schedule: Part Time, Per DiemESSENTIAL RESPONSIBILITIES / DUTIES:Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work listsProvides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).Other related duties as needed.JOB REQUIREMENTSEDUCATION:
  • Associates degree (or equivalent) or
  • HS/GED plus at least two years relevant experience.EXPERIENCE:
    • Experience working in a clinical setting preferred.KNOWLEDGE AND SKILLS:
      • Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
      • Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
      • Must be able to maintain strict confidentiality of all personal/health sensitive information.
      • Ability to effectively handle challenging situations and to balance multiple priorities.
      • Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required.
      • Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Keywords: Boston Medical Center, Boston , Ambulatory Float Pool Ambulatory Services Representative 1 - Per Diem, Sales , Boston, Massachusetts