Sales & Service Manager (Woburn)
Company: Northern Bank
Location: Woburn
Posted on: March 21, 2023
Job Description:
In conjunction with the Business Development Manager, the Sales
& Service Manager will lead the branch team to success through
coaching and development on a consistent and ongoing basis. - The
successful candidate understands the importance of customer service
excellence and executes on delivering superior white glove service
to our internal and external customer base. -A leader by nature who
can think outside the box to accommodate a customer without
compromising the integrity of the Bank. Strong operational skills
with extensive knowledge of the day to day operations of a retail
branch. - Experienced at identifying a customers' financial needs
and recommends appropriate products to help deepen customer
relationships. - Proficient with the Bank's products and services
to clearly communicate the features and benefits of our financial
services. - -ESSENTIAL FUNCTIONS
- Uses experience and management skills to lead, coach and
develop team for success
- Ability to identify sales opportunities that will deepen
customer relationships and solidify customer loyalty to the bank
through inside sales referrals & calling outreach
- Follow up with prospects and current customers to promote new
products and services based on need
- Maintain a detailed level of knowledge on retail products and
services and coach team to the same level of knowledge
- Models exceptional customer service by demonstrating and
holding team accountable for developing product expertise and
providing an exceptional experience for all customers
- In partnership with the Business Development Manager, provides
oversight and manages the branches overall performance related to
operational integrity, customer service excellence and sales
integrity
- Proficient with all BSA/AML requirements, laws, regulations,
and Bank policies as related to their assigned job duties
- Deliver operational excellence. - Assume authority of daily
branch operations. - Assist and effectively handle all operational
issues and branch related matters.
- Actively participate in performance management process for
staff, including providing ongoing coaching and feedback,
completing performance evaluations, and proactively addressing
performance issues
- Fosters company-wide culture of "white glove" service.
-Consistently demonstrates a can-do attitude with internal and
external customers. - Understands the big picture and the benefit
of working as a team to get the best resultsJOB QUALIFICATIONS
- 2-3 years banking experience required
- Excellent communication, sales, and customer service
skills
- Ability to multitask, prioritize and manage time
efficiently
- Proven track record of exemplary performance in bank operations
i.e audits, CIP/KYC etc.About Northern Bank & Trust CompanyNorthern
Bank is a full-service bank dedicated to providing practical,
common sense financial solutions to help our customers live their
lives and grow their businesses. From deposit products to loans to
payment and collections services, we work hands-on with our
entrepreneurial customers, both locally and across the country, to
provide the financial support they need to realize their personal
and business goals. Founded in 1960, Northern Bank has assets of
$2.65 billion with 13 locations serving communities throughout
Middlesex County. Northern Bank is a Member of the FDIC, and an
Equal Housing Lender. For more information on online banking
services, please visit www.NBTC.com or follow Northern Bank on
(/NorthernBankM A/), (@northernbankma), Instagram (@northernbankma)
and (company/northern-bank-ma/). Powered by JazzHR
Keywords: Northern Bank, Boston , Sales & Service Manager (Woburn), Sales , Woburn, Massachusetts
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