Hospital Ambassador- Full-Time 40hrs, Days
Company: Brigham & Women's Faulkner Hospital(BWFH)
Posted on: October 19, 2020
Actively greets patients, family/visitors, and staff in a
polite, professional, friendly, and welcoming manner
Screen staff, patients and visitors as indicated by hospital
procedure and provide information and direction as appropriate.
This may include asking a series of screening questions, taking a
temperature, providing technological support, utilizing application
screening tools, etc.
Communicate and enforce entrance policies which may include
universal masking and visitor restrictions.
Assists with patient and family/visitor inquiries and requests by
actively listening and clearly responding. This includes, but is
not limited to, providing information regarding hospital services
and office locations, as well as clear and understandable
Ensures hospital lobbies and public areas are clean, safe, and
uncluttered in accordance with all infection control standards
Responds to requests from patients requiring escort or
Provides accurate, service-oriented responses to a wide variety of
inquiries via the patient information telephone lines while
protecting patient confidentiality in accordance with HIPAA
policies and guidelines.
Works in collaboration with volunteers to ensure patients,
family/visitors, and staff receive accurate, timely, and
Initiates emergency codes and participates in actual or mock
Performs other duties as assigned within the scope of the Hospital
Adheres to Departmental policies and procedures, including but not
Attendance and punctuality, including the use of time keeping
software before beginning work and at the end of day.
Schedule: Full-time 40 hours, Monday - Friday 5:30 am - 2:00 pm
About Brigham and Women\'s Faulkner Hospital
Brigham and Women's Faulkner Hospital is a 171- bed non-profit,
community teaching hospital located in Jamaica Plain directly
across the street from the Arnold Arboretum. Founded in 1900,
Brigham and Women's Faulkner Hospital has a long history of meeting
the health care needs of our patients by offering comprehensive
care in a wide variety of specialties. At Brigham and Women's
Faulkner Hospital, our world revolves around our patients and their
families, which is why we ve been nationally recognized for our
best practices in patient care, safety measures and surgical
outcomes. If you re looking for more than a career, join Brigham
and Women s Faulkner Hospital. Our patients call it better care.
Our employees call it home.
High school graduation required
Customer service experience required
Basic computer skills required to access patient information
Adheres and to all I CARE Standards
Able to effectively and professionally communicate with a diverse
Able to problem solve and escalate matters to departmental
leadership as appropriate
Able to use good body mechanics to assist patients in wheelchairs
to their destinations
Brigham and Women s Faulkner Hospital is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to an employee s protected status, such
as age, race, sex, color, ancestry, religion, national origin,
physical or mental disability, veteran status, citizenship, gender
identity or expression or sexual orientation.
Keywords: Brigham & Women's Faulkner Hospital(BWFH), Boston , Hospital Ambassador- Full-Time 40hrs, Days, Healthcare , Boston, Massachusetts
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